Case Manager

MasterMind Care; Margate; On-site; GBP 25,000 - 34,000; Full time

Job summary

A compassionate care provider in Margate is seeking a dedicated Case Manager to assist clients struggling with addiction. The role requires a Bachelor's degree and experience in case management, with responsibilities including client assessments, documentation, and coordination of services. The ideal candidate is organized, communicates effectively in English and Spanish, and demonstrates a commitment to serving others. This full-time position offers a salary range of $35,000-$45,000 per year.

Qualifications

• Ability to read, write, and communicate in English and Spanish.
• Minimum of one year experience in case management preferred.
• Excellent organizational and time management skills.

Responsibilities

• Provide case management and support for clients.
• Complete assessments and documentation for each patient.
• Coordinate appointments and ensure follow-up care.

Skills

Organizational skills

Communication in English

Compassionate care

Education

Bachelor's degree

Job description

Responsibilities

• Demonstrates proficiency in utilizing community resources as supportive services.
• Serving as a liaison for the client, family, referral source and other social service agencies.
• Presents in a professional manner in the community, in person, on telephone and in written communication including times of extreme stress and when others are upset.
• Works effectively with culturally diverse groups and individuals experiencing an exacerbation of either psychiatric, substance use and/or medical symptoms, as well as experiencing a stressful situation.
• Works cooperatively in the work environment and takes direction from management with dignity, respect and in a productive, professional manner.
• Works cordially with others in a team setting.
• Assumes a professional, helpful style in all encounters with visitors, vendors and other professionals and represents the company in a positive manner 100% of the time.
• Consistently demonstrates an understanding of, supports, and focuses on the vision, mission, goals and objectives of the company in day-to-day activities.
• Ability to render compassionate care and an equal commitment to serve others in need of assistance.
• Reviews and responds to electronic and handwritten mail, memoranda and other correspondence and responds to phone inquiries timely (within 24 hours or next available business day) and in a professional manner.
• Ability to report to work as scheduled, in a timely fashion and will an attitude have oriented toward service.
• Must have knowledge and must comply with state and federal statutes, rules and policies that affect the target population.
• File Short-term disability and FMLA.
• Complete assessments and notes for each session with patients.
• Complete weekly individual case management sessions.
• Schedule outside appointments and set up transportation.
• Ensure all medical follow up is completed and any necessary documentation is uploaded into the patient chart.
• Complete Prior Authorizations for services or medications as soon as initially indicated, and subsequently prior to expiration, in order to ensure continuity of care.
• Must have excellent organizational, time management, and writing skills.
• Complete other tasks as assigned.

LANGUAGE SKILLS: Ability to read, write and speak in English and Spanish (or other languages) helpful. Must be able to read and comprehend simple instructions, short correspondence, and memorandums. Ability to effectively communicate information both orally and in writing one-to-one and in small group situations to clients and other employees.

ORGANIZATIONAL SKILLS: Must be organized and able to schedule workload appropriately without hindrance to client appointments, etc.

DECISION MAKING: Must be able to work independently with competent decision making using established criteria and guidelines.

Job Type: Full-time. This is a Monday-Friday position 9:00am-5:00pm.

Qualifications

• Education:
  • Bachelor's (Required)
• Language:
  • English (Required)
• Spanish (Required)

A minimum of one year’s experience in a case management position, working with a consumer population appropriate to the available position is preferred. Experience can be waived for individuals with appropriate field or volunteer experience.

Compensation: $35,000.00 - $45,000.00 per year

Who We Are

Mastermind Care is a licensed program designed to help individuals that are struggling with addiction. The core of our services comes from empathy, compassion and respect. We provide a wide array of recovery services and life skills to help clients stay sober throughout the many challenges and triggers we may face in our daily lives.

Our Mission

MASTERMIND CARE, INC is determined to help all affected by addictive diseases to be healthy in body, mind, and spirit.

Our Vision

MASTERMIND CARE, INC will provide the highest quality medical care and rehabilitation services to ensure that each patient achieves the maximum functional recovery from drug addiction and mental health.

MASTERMIND CARE, INC involves healing of all dimensions of a person-physical, intellectual, emotional, social, vocational, and spiritual. With special recognition to the role of 12-step programs and Life Skills… We put emphasis in our treatment program on introducing patients to community sobriety, healthy living, 12-step principles and values-honesty, appropriate self-disclosure, the need for outside help and a support system, gratitude, and service to others. For all patients, the program provides structured guidance towards significant behavior changes, acceptance, the tools for personal growth, and a beginning experience in healthy living.

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