Case Management Assistant

NHS; Guildford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A respected healthcare provider in Guildford is seeking a Case Manager Assistant to support the discharge and flow of patients. The role involves administrative assistance, patient care coordination, and working closely with a multidisciplinary team to ensure timely transfers. Applicants should have a minimum of NVQ level III in care and previous experience in a healthcare setting. This full-time role offers a salary range of £26,240 to £27,928 per annum.

Benefits

Comprehensive health and wellbeing program

Commitment to career development

Competitive salary

Qualifications

• Minimum of NVQ level III in care/BTEC Health and Social care or equivalent.
• IT Qualification e.g., European Computer Driving Licence.
• Previous experience in a healthcare setting required.
• Experience in using clinical computer systems.
• Proven capability to handle confidential information.

Responsibilities

• Provide comprehensive administrative support to the Case Management Service.
• Coordinate timely discharge processes.
• Work alongside Case Managers for patient care.
• Handle patient-related documentation and transport bookings.

Skills

Experience in healthcare

IT skills

Problem solving

Confidentiality

Education

NVQ level III in care/BTEC Health and Social care or equivalent

IT Qualification (e.g., European Computer Driving Licence)

Tools

Clinical computer systems (Cerner)

Job description

Job Summary

Would you like to join our Case Management and Discharge Hub Team? Do you have previous experience working in a healthcare setting and have an understanding of discharge or do you have experience in administration?

We are looking for a team member to join us to support the discharge and flow of patients within the Royal Surrey NHS FT and community hospital sites.

The Case Management Service works alongside the Multi-disciplinary Team to support the patient's pathway through the hospital. We aim to ensure patients are transferred home or to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience.

The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.

As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.

Full details of the role, responsibilities and person specification can be found in the Job Description.

Main Duties

The focus of the Case Management Service is to coordinate seamless patient flow through and from the hospital. The Case Management Service coordinates all patient's pathway through the hospital ensuring patients are transferred to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience. The principle responsibilities of this team are:

• To improve the patients experience and quality of care through reducing unnecessary bed days.
• To facilitate the timely and appropriate transfer of care to the most appropriate care setting.
• To provide clinical expertise and decision making.
• To provide constructive challenge to internal and external teams to ensure patients do not endure unnecessary delays to their transfer of care.
• To identify, resolve or elevate clinical, operational or external issues that prevent a timely transfer of care.
• To provide clinical and professional support and leadership to the clinical areas as appropriate.

About Royal Surrey

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) has given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

Video about the Royal Surrey: https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £26,240 to £27,928 a year per annum pro rata – includes high cost area supplements (HCAS)

Contract: Permanent

Working pattern: Full-time

Reference number: 384-AGB-EMF19354-B3

Job locations: Royal Surrey NHS Foundation Trust, Guildford, GU2 7XX

Job Responsibilities

The Case Management Assistants will provide a comprehensive and accurate administrative and patient‑related support function to the Case Management Service (part of the wider integrated care team). The post holders will rotate through both the ward‑based and office‑based functions. Case management assistants on the wards will receive day‑to‑day direction from Case Managers to support timely discharge. The case management assistant in the Discharge Hub will receive day‑to‑day direction from the Case Management Team Lead. This will include prioritising workload and completing tasks within agreed time‑scales. Both functions will work together to provide a seamless service for patients, families and internal and external partners with the aim to facilitate timely transfer to an appropriate care setting and reduce readmissions.

Person Specification

Qualifications – Essential

• Minimum of NVQ level III in care/BTEC Health and Social care or equivalent.
• IT Qualification e.g., European Computer Driving Licence.

Qualifications – Desirable

• Project management.

Knowledge – Essential

• Previous experience in a healthcare setting.
• Experience in using clinical computer systems e.g., Cerner.
• Experience working with others to resolve issues.
• Experience in handling confidential information.

Knowledge – Desirable

• Experience working in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Royal Surrey NHS Foundation Trust

Address: Royal Surrey NHS Foundation Trust, Guildford, GU2 7XX

Employer's website: https://www.royalsurrey.nhs.uk/