Case Management Assistant

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare trust in Guildford is seeking a Case Management Assistant to support the discharge process and ensure timely patient flow through the hospital. The role involves administrative support, coordinating referrals, and working closely with clinical teams. Candidates should have at least an NVQ level III in care and experience in a healthcare setting. A competitive salary package is offered, along with opportunities for professional development.

Benefits

Health and wellbeing program

Career development opportunities

Outstanding Care Quality Commission rating

Qualifications

• Minimum of NVQ level III in care or equivalent needed.
• IT skills required, such as European Computer Driving License.
• Previous experience in a healthcare setting is crucial.

Responsibilities

• Support case managers in administrative tasks.
• Coordinate patient referrals and discharge processes.
• Facilitate patient flow through the hospital.

Skills

Experience in a healthcare setting

Experience using clinical computer systems

Ability to handle confidential information

Project management

Education

NVQ level III in care/BTEC Health and Social care or equivalent

IT Qualification e.g. European Computer Driving License

Job description

Would you like to join our Case Management and Discharge Hub Team?Do you have previous experience working in a healthcare setting and have an understanding of discharge or do you have experience in administration?

We are looking for a team member to join us to support the discharge and flow of patients within the Royal Surrey NHS FT and community hospital sites.

The Case Management Service works alongside the Multi-disciplinary Team to support the patient's pathway through the hospital. We aim to ensure patients are transferred home or to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience.

The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.

As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.

Full details of the role, responsibilities and person specification can be found in the Job Description.

Main duties of the job

The focus of the Case Management Service is to coordinate seamless patient flow through and from the hospital. The Case Management Service coordinates all patient’s pathway through the hospital ensuring patients are transferred to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience. The principle responsibilities of this team are:

• To improve the patients experience and quality of care through reducing unnecessary bed days.
• To facilitate the timely and appropriate transfer of care to the most appropriate care setting.
• To provide clinical expertise and decision making.
• To provide constructive challenge to internal and external teams to ensure patients do not endure unnecessary delays to their transfer of care.
• To identify, resolve or escalation clinical, operational or external issues that prevent a timely transfer of care.
• To provide clinical and professional support and leadership to the clinical areas as appropriate.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

The Case Management Assistants will provide a comprehensive and accurate administrative and patient related support function to the Case Management Service (part of the wider integrated care team).

The post holders will rotate through both the ward based and office based functions.Case management assistants on the wards will receive day to day direction from Case Managers to support timely discharge.

The case management assistant in the Discharge Hub will receive day-to-day direction from the Case Management Team Lead. This will include prioritising workload and completing tasks within agreed timescales.

Both functions will work together to provide a seamless service for patients, families and internal and external partners with the aim to facilitate timely transfer to an appropriate care setting and reduce readmissions.

Person Specification

Qualifications

• Minimum of NVQ level III in care/BTEC Health and Social care or equivalent
• IT Qualification e.g. European Computer Driving License
• Project management

Knowledge

• Previous experience in a healthcare setting
• Experience in using clinical computer systems e.g Cerner
• Experience working with others to resolve issues
• Experience in handling confidential information
• Experience working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearPer annum pro rata - includes high cost area supplements (HCAS)