Case Management Admin Assistant

Scottish Prison Service; Perth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government agency in Scotland seeks an Administrative Support role within case management at HMP Perth. The successful candidate will provide comprehensive administrative assistance and facilitate effective service delivery. Key requirements include 2 Standard Grades in English and Mathematics and expertise in Microsoft Office. This role offers a critical contribution to the operational success of the case management team.

Qualifications

• Minimum of 2 Standard Grades, or relevant experience.
• Knowledge and experience of taking accurate minutes.
• Ability to effectively prioritise workloads.

Responsibilities

• Provide administrative support in the assessment and recording of case management.
• Liaise with internal and external partners.
• Maintain effective filing and data recording systems.
• Contribute to the development of case management processes.
• Collate and analyze related statistics.

Skills

Taking accurate minutes

Prioritising workloads

Using Information and Communication Technologies

Administration in Microsoft Office

Education

2 Standard Grades or equivalent including English and Mathematics

Job description

The post holder will provide administrative support within the case management team at HMP Perth. They will be primarily responsible for a role within case management. Working within a small team they will update Prisoner Records and liaise with partner agencies within Criminal justice. They will schedule meetings relating to case management and will be required to attend those meetings to record the outcomes as well as database management.

Responsibilities

• Provide administrative support in the assessment, recording and distribution of the Integrated Case Management (ICM), Home Detention Curfew (HDC), Risk Management Team (RMT) process in accordance with SPS guidelines and Data Protection Legislation.
• Liaise with internal and external partners to ensure effective service delivery.
• Maintenance of effective and efficient electronic and paper-based filing and data recording systems, including Prisoner Records ensuring compliance with Data Protection Legislation and SPS guidelines.
• Contribute to the development of an effective case management processes through participation in functional and departmental forward planning activities. Seek and continuously develop personal knowledge and understanding of case management related issues policies and legislation.
• The collation and analysis of related statistics and the subsequent generation of management reports.
• Other duties, commensurate with role and level within the organisation, deemed necessary to ensure the continuation of an effective and efficient service.

Person Specification

SPS recruitment and selection practice is based on the fundamentals of our Competencies for Success Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are eight, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them, you will be assessed on those identified as key to role.

Qualification Requirements

• A minimum of 2 Standard Grades, or equivalent, including English and Mathematics, at Grade C or above, or relevant experience.

Knowledge, Skills and Experience Requirements

• Knowledge and experience of taking accurate minutes and issuing within agreed deadlines
• Ability to effectively prioritise workloads and manage multiple work streams, ensuring deadlines are met.
• Ability to use Information and Communication Technologies as effective business tools
• Competent and experienced in all aspects of administration in Microsoft office.