Case Coordinator - West iToCH

NHS; Helston; On-site; GBP 27,000 - 31,000; Full time

Job summary

A community health provider is looking for a Case Coordinator in Helston. The role involves coordinating patient care, managing community referrals, and ensuring efficient discharge processes. Candidates should have excellent communication skills and a Level 4 qualification in relevant fields. This is a full-time position offering a salary between £27,485 and £30,162 per annum.

Responsibilities

• Achieve a collaborative approach to community referrals and hospital discharges.
• Ensure patient needs are addressed and coordinate care.
• Obtain information from health and social care professionals to track patient progress.
• Maintain communication with the team regarding intervention timing issues.
• Liaise with agencies to ensure efficient care delivery.

Skills

Excellent verbal and written communication skills

Good problem-solving skills

Education

Level 4 qualification in administration, health or social care

Sound administrative experience

Knowledge of Microsoft Office Applications

Job description

Job summary

An exciting and rewarding opportunity has arisen for a Case Coordinator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Helston Community Hospital. There would be an expectation for you to hot desk and shadow staff during your induction at Camborne Health Office and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non‑urgent referrals and facilitating safe and timely discharge from the acute and community hospitals for patients.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in‑service training programme, appraisal, and supervision systems.

Main duties of the job

• The aim of the post is to achieve a collaborative approach to progression of community referrals and at times hospital discharges. To ensure that patients receive quality care by the right service in a timely manner.
• The Case Coordinator will ensure that patient’s needs are addressed, based on the referral, and coordinate their care in the most timely and effective way, utilising all the available resources and capacity.
• The Case Coordinator will obtain information from health and social care professionals, patients and family or carers (as appropriate) to track the progress of patients through the system and ensure quality care delivery.
• The post holder will maintain communications with the team or referrer of any problems regarding timing of interventions, including equipment ordering/delivery and organisation of on‑going care.
• The Case Coordinator will liaise with other agencies and departments, to provide efficient and effective communication to ensure efficient care delivery.
• The post holder will develop working relationships with community health and social care teams to enable them to support

You will help provide a seamless service for the people we serve which will include cross boundary and collaborative working with the multi‑disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

About us

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job locations

Helston

Helston

TR13 8DR

Job description & responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification – Education / Qualifications and Relevant Experience

• Level 4 qualification in administration, health or social care, or equivalent knowledge or experience
• Sound administrative experience
• Knowledge of Microsoft Office Applications

Desirable – Education / Qualifications and Relevant Experience

• Relevant experience within the Health Service

Skills and Aptitude – Essential

• Excellent verbal and written communication skills
• Good problem‑solving skills

Desirable – Presentation skills

• Presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Cornwall Partnership NHS Foundation Trust

Address: Helston

Helston

TR13 8DR

Employer's website

https://www.cornwallft.nhs.uk/

Details Date posted

07 Tachwedd 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per Annum

Contract

Permanent

Working pattern

Full‑time

Reference number

201‑25‑707‑A