Case Coordinator - West iToCH

Cornwall Partnership NHS Foundation Trust; Helston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Cornwall is seeking a Case Coordinator to join their team in Helston. This role involves supporting clinical staff with admission avoidance, managing referrals, and ensuring safe discharges. Ideal candidates should have strong communication skills and relevant administrative experience. You will work collaboratively with health services to provide quality care to patients. Join a supportive team focused on improving public health in the community.

Responsibilities

• Support clinical staff with admission avoidance and community support.
• Coordinate non-urgent referrals for patients.
• Facilitate safe and timely discharge from hospitals.

Skills

Excellent interpersonal skills

IT skills

Excellent communication skills

Organisational skills

Problem-solving skills

Education

Level 4 qualification in administration, health or social care

Sound administrative experience

Relevant experience within the Health Service

Tools

Microsoft Office Applications

Job description

Case Coordinator - West iToCH

The closing date is 19 November 2025

An exciting and rewarding opportunity has arisen for a Case Coordinator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Helston Community Hospital. There would be an expectation for you to hot desk and shadow staff during your induction at Camborne Health Office and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non-urgent referrals and facilitating safe and timely discharge from the acute and community hospitals for patients.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in-service training programme, appraisal, and supervision systems.

Main duties of the job

• The aim of the post is to achieve a collaborative approach to progression of community referrals and at times hospital discharges. To ensure that patients receive quality care by the right service in a timely manner .
• The Case Coordinator will ensure that patient's needs are addressed, based on the referral, and coordinate their care in the most timely and effective way, utilising all the available resources and capacity.
• The Case Coordinator will obtain information from health and social care professionals, patients and family or carers (as appropriate) to track the progress of patients through the system and ensure quality care delivery.
• The post holder will maintain communications with the team or referrer of any problems regarding timing of interventions, including equipment ordering/delivery and organisation of on-going care.
• The Case Coordinator will liaise with other agencies and departments, to provide efficient and effective communication to ensure efficient care delivery.
• The post holder will develop working relationships with community health and social care teams to enable them to support

You will help provide a seamless service for the people we serve which will include cross boundary and collaborative working with the multi-disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education / Qualifications and Relevant Experience

• Level 4 qualification in administration, health or social care, or equivalent knowledge or experience
• Sound administrative experience
• Knowledge of Microsoft Office Applications
• Relevant experience within the Health Service

Skills and Aptitude

• Excellent verbal and written communication skills
• Good problem-solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust