Carer Focused Admin

NHS; Nuneaton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Nuneaton seeks a Carer Focused Admin to assist with the administration of Early Intervention in Psychosis Teams. Responsibilities include maintaining databases and providing secretarial support. Ideal candidates will have strong communication and IT skills, be educated to at least GCSE level, and have experience in a healthcare setting. This role offers a flexible work schedule and opportunities for career development.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes

Discounts with retailers

Wellbeing support

Staff networks and support group

Qualifications

• Educated to GCSE level with an administration NVQ or QCF or equivalent experience.
• Experience of working in a busy office/customer care environment.
• Able to build effective working relationships.

Responsibilities

• Support administration function for Early Intervention in Psychosis Teams.
• Provide comprehensive administration service to clinicians and managers.
• Maintain and manage databases related to carers.

Skills

Excellent communication skills

Organisational skills

Secretarial skills

Advanced keyboard skills

Customer care skills

Education

Good General Education (eg. GCSE English and Maths A-C)

QCF Business Administration Level 2

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

Job description

Carer Focused Admin

The closing date is 26 December 2025

We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function for the Early Intervention in Psychosis Teams in North Warwickshire, South Warwickshire and Coventry with the planning and organising of our carer focused education support group.

This is a unique and bespoke post designed to support the admin function in enabling the Early Intervention Teams to deliver specific interventions. These interventions are required as part of the 2016 NHS England Access and Waiting Time Standard.

This role will be an equally split post between all localities and based at the Manor Site in Nuneaton. The role can be undertaken from home if the applicant prefers, and the hours can be negotiated to be flexible within the services core operational hours of 9-5pm Monday to Friday.

Main duties of the job

Ensuring the databases are kept up to date with carers details, data cleansing regarding KPI's (key performance indicators), general database management and the upkeep and organisation of the shared X drive with carers information.

The successful candidate will provide an efficient and comprehensive administration service and secretarial support to clinicians and managers supporting the clinic management function. We are looking for individuals with a positive approach to change who are supportive of service improvements.

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, excel experience and a high level of competence is a priority with experience of Word Processing, email and audio typing. Previous experience of working within a health care setting would be desirable.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

Please refer to job description for full details.

Carer Focused support is one of the key performance indicators in Early Intervention, therefore this role supports this target with the completion of dedicated and specific tasks including liaison with team managers and clinicians, using a database of information to send out invite letters to family members/carers as identified within the teams. Liaison with group participants who express an interest in attending the groups and sending out any necessary information including links to the group via zoom.

Person Specification

Qualifications

• Good General Education (eg. GCSE English and Maths A-C)
• QCF Business Administration Level 2

Knowledge

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Ability to audio-type
• Understanding of working in a supervisory role
• Good organisation skills and ability to multitask
• Good knowledge and understanding of reception / office procedures
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice

Experience

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
• Experience of using Trust IT systems
• Experience of working in a busy office / customer care environment
• Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust

£24,937 to £26,598 a year per annum pro rata