Carer and Patient Experience Worker

Nhs-1; Retford; On-site; GBP 26,000 - 27,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust in Rampton Hospital, Retford, is seeking a Carer & Patient Experience Worker (Band 3) to join the Carer & Patient Experience Team. The role supports carers, families and patients, and focuses on engagement, participation and improving patient care outcomes.

The post involves coordinating social visitor processes, 1:1 carer support, and collaboration across wards with social workers and MDTs. DBS checks and travel considerations apply.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent.
• GCSE Maths and English or equivalent.
• Counselling skills training.
• Involvement, Experience or Participation training.

Responsibilities

• Manage social visitor accreditation with social workers and security.
• Act as Ward Carer Link in the Triangle of Care agenda – provide 1:1 support and organise staff sessions.
• Improve patient and carer experience and ward communication.
• Organise interpreters for social visits and assist with MS Teams interpreters.
• Navigate RIO to access patient information and feedback to MDT.
• Maintain accurate clinical records and safeguard responsibilities.
• Support ward visits and carer involvement events at Rampton Hospital.

Skills

Verbal and written communication

Numeracy

Stakeholder communication

Education

NVQ Level 3 in Health & Social Care or equivalent

GCSE Maths and English

Tools

Microsoft Office

Job description

Main area Carer & Patient Experience Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Job share

37.5 hours per week (Job Share Would Be Available) Job ref 186-809-26-FS-A

Employer Nottinghamshire Healthcare NHS Foundation Trust Employer type NHS Site Rampton Hospital Town Nr Retford Salary £25,760 - £27,476 per annum (pro rata for part time) + £4,013 High Secure Allowance Salary period Yearly Closing 27/10/2026 23:59

Carer and Patient Experience Worker

Band 3

Job overview

Please note that this post does not meet the pay or skill level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at thebottom of the band in line with Agenda for Change. This salary is below the minimumsalary required for sponsorship for a Skilled Worker / Health & Care visa. In thesecircumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa.

(If x2 persons apply and are successful at interview, there is the possibility of an x2 18:75 per week hour job share posts)

An opportunity has arisen for a Carer & Patient Experience Worker to join the Carer & Patient Experience Team at Rampton Hospital. Rampton is a national high secure hospital and is based in rural North Nottinghamshire.

To support Carers, family and volunteers and patients in their engagement, participation and involvement towards patient care and the visiting the hospital. The role plays a central role in ensuring carers have appropriate network of support around them and their role in supporting the best health outcomes of the patients who we provide services and support too.

A carer is someone of any age who provides regular unpaid support to another person who could not manage without help. Caring may include physical, practical, or emotional support and the individual could be a family member, partner, neighbour, or friend.

Main duties of the job

Team purpose:

To improve the overall visitor experience of the hospital. To enhance the life of the patient by acting as carer link between patient wards and other departments by raising awareness of and supporting the carer and involvement / participation strategy. To support and champion the carer and patient involvement / experience across the hospital.

Please read job description for role details. If you have questions or wish to discuss the role, please contact Lorna Breckell (details are below)

Job title: Participation lead – Carers and Families, Rampton Hospital.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Detailed job description and main responsibilities

• To manage and oversee the social visitor accreditation process through liaison with social workers, multi-disciplinary teams and security staff in line with visiting procedures and ensuring this is communicated to relevant departments.
• To act as Ward Carer Link for a particular care stream as part of the ‘Triangle of Care’ (TOC) agenda – providing 1:1 support, organise and facilitate any staff group sessions aiding with TOC assessments, carer information and attend ward community meetings.
• To improve patient and carer experience of the ward and enhance carers/ ward staff communication.
• To support and facilitate onsite visits between social visitors and patients often being the sole member of staff on those visits. This includes leading on onsite child and virtual visits.
• To organise and book any interpreters required for any social visit. To provide the technical instruction / equipment or assistance to ward staff if required for MS Teams Interpreters.
• To navigate clinical systems (RIO) to gain relevant patient information (mental/physical/risk/ historical and current issues prior to social visits) & to feedback and report on patient / carer contact.
• To liaise with social workers and ward staff prior to supporting any visit and feedback to the wider MDT (Multi-Disciplinary Team) about visits or issues raised in carer contact via the Trust wide RIO patient recording system.
• To maintain accurate, timely and relevant clinical records. To maintain the safe custody of healthcare records or other confidential information.
• To support and be on the ward if we are there to release a ward staff member to enable an onsite or purple visit to go ahead.
• To assist organising and supporting social visitor meetings and involvement events at Rampton Hospital. To develop and ensure carer involvement.
• Support planned collaborative events at specific points of the year (e.g. National Volunteering Week, Mental Health Awareness Week, National Carers Week, patient Oscar events etc) to share and celebrate the positive contribution volunteers and Carers make to our organisation, our services and to the lives of patients.
• To support ward staff in the implementation the patient / carer communication plans.
• To support relevant ‘carer awareness’ training sessions to staff as required.
• To maintain safeguarding responsibilities for children and vulnerable adults in line with Trust policy, and Local Authority procedure and guidance, including making timely child and adult safeguarding referrals, as required.

Please read job description and person specification for more details.

NB: this is not an exhaustive list of duties and may be changed in line with service needs in conjunction with the post holder.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.

Person specification

Values

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
• Demonstrate clear understanding of Safeguarding

Physical Requirements

• Ability to undertake essential training, particularly Positive Management of Violence and Aggression
• Ability to walk and escort visitors around the high secure site

Qualifications

• NVQ Level 3 or equivalent registered qualification in Health & Social Care or experience of working in a Health or Social Care setting
• A good standard of general education including GCSE in Maths and English or equivalent

Training

• Microsoft Office programs i.e. Database, Excel, Word, Powerpoint
• Counselling skills training
• Carer awareness training
• Involvement, Experience or Participation training

Experience

• Experience of working with people with a mental health issue, or personality disorders
• Experience of working with patients/service users with a mental illness or personality disorder within a mental health care setting, e.g. community, hospital, prison, young offender institute or forensic unit

Knowledge

• Adult & Child Safeguarding
• Awareness of Carers rights and needs
• Confidentiality and data protection
• Knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint IT Skills
• Triangle of Care
• Knowledge of the principles underpinning diversity, equal opportunity, anti-oppressive practice & mental health
• Involvement, Experience and Participation ethos

Skills

• Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence
• Ability to communicate accurately, verbally, courteously and effectively with a wide range of patients, carers and staff
• To develop and maintain high level communication and relationships with a range of different teams across the hospital
• Good numeracy and literacy skills

Contractual Requirements

• Commitment to covering a 7-day a week service, requires significant weekend and bank holiday working
• Access to own car and insurance for business mileage/or willingness to drive the hospital pool car (reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.)

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.