Careline Advisor - French And Dutch Speaking Position

Team Jobs - Commercial; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading customer experience organization in London is seeking a Careline Advisor - Multilingual Speaker. The ideal candidate must be fluent in French and Dutch, with strong English skills, to manage customer queries across various channels. A passion for food and strong communication skills are essential. This full-time role offers a vibrant team environment and various benefits including a pension scheme and discounts.

Benefits

Fun, sociable team environment

Pension scheme

Eye test vouchers

Discounted corporate gym membership

Charitable fundraising days

£500+ recommend-a-friend scheme

Career progression opportunities

Recognition and reward schemes

Cycle to work scheme

Qualifications

• Fluent in French and Dutch with strong English skills.
• Experience in customer care, preferably in food industry.
• Strong IT skills and teamwork capabilities.

Responsibilities

• First point of contact for consumer queries and complaints.
• Manage customer interactions on social media platforms.
• Engage proactively with consumers online.

Skills

Fluent in French

Fluent in Dutch

Strong English language skills

Excellent communication skills

Customer care experience

Strong IT literacy

Team collaboration

Tools

Google Suite

Microsoft Office

Salesforce

Job description

Careline Advisor - Multilingual Speaker

London | £29,500 | Full Time - 40 Hours per Week

Overview

TeamJobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office. This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.

What You’ll Be Doing

• Act as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
• Manage customer interactions across multiple channels, including social media platforms such as Facebook and Instagram.
• Proactively engage with consumers online, ensuring timely and accurate responses that reflect the brand’s tone of voice.
• Work collaboratively with subject matter experts and quality specialists to deliver best-in-class customer experiences.
• Follow clear procedures and processes to meet quality and service standards.

What We’re Looking For

• Fluent in French and Dutch with strong English language skills.
• Excellent communication and interpersonal skills with a warm, empathetic approach.
• Previous customer care experience (ideally in the food industry).
• Strong IT literacy – Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.
• Flexible, positive, and a real team player.
• Passion for food and nutrition.

What’s In It For You

• Fun, sociable team environment
• Pension scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Charitable fundraising days
• Campaign‑specific incentives and prizes
• £500+ recommend‑a‑friend scheme
• Apprenticeship qualifications and career progression
• Recognition and reward schemes
• Cycle to work scheme

Hours

Operational hours: Monday-Friday, 7:30 am‑4 pm and Saturday, 8 am‑1 pm.

Contracted hours: 8 am‑8 pm Monday‑Sunday – occasional evenings/weekends may be required.

Full training provided.