Careers Quality and Compliance Manager

Cambridge University Press & Assessment; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational publisher seeks a Quality and Compliance Manager to safeguard the integrity of English language assessments. In this strategic role, you'll develop security strategies, guide complex investigations, and implement quality standards while collaborating with teams globally. The ideal candidate has extensive experience in test security and compliance, with a proven track record in high-stakes environments. This position offers excellent benefits including 28 days annual leave and private medical insurance.

Benefits

28 days annual leave plus bank holidays

Private medical and permanent health insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4× annual salary

Green travel schemes

Qualifications

• Strategic, proactive leader in quality and integrity for global English language assessment.
• Expertise in test security and compliance with current knowledge.
• Proven experience with ISO9001 or equivalent quality management systems.
• Deep understanding of regulatory requirements for exam boards.

Responsibilities

• Develop and implement test security and compliance strategies.
• Serve as a subject matter expert for test security.
• Collaborate with teams and partners for robust compliance standards.
• Draft policy changes that enhance security and candidate experience.

Skills

Leadership

Test security expertise

Decision-making

Problem-solving

Job description

As Quality and Compliance Manager, you will play a pivotal role in shaping and executing the strategy that safeguards the reputation and integrity of our English language assessments worldwide. By ensuring our exams consistently deliver on their promises, you help maintain the trust of recognizing organizations and stakeholders – trust that is central to our growth and reputation. You will contribute directly to the secure and quality‑assured delivery of millions of exams across a diverse portfolio of English language products, administered in tens of thousands of venues across 130 countries. Your strategic experience will be vital in anticipating and responding to emerging risks, driving continuous improvement, and influencing policy at both operational and organizational levels.

Responsibilities

• Contribute to the development and implementation of test security and compliance strategies, proactively identifying opportunities and threats in a rapidly evolving global landscape.
• Be a subject matter expert for test security, guiding the organization through complex investigations and major incidents and recommending innovative solutions to uphold fairness and validity.
• Collaborate across teams and with external partners to ensure our security measures and compliance standards are robust, scalable, and aligned with regulatory requirements.
• Draft and drive policy changes that enhance security, operational excellence, and the candidate experience.
• Champion a culture of continuous learning, collaboration, and empowerment—helping colleagues and partners unlock their potential and contribute to our shared mission.

Qualifications

• You are a strategic, proactive leader with a passion for upholding the highest standards of quality and integrity in global English language assessment. Your expertise and collaborative spirit enable you to drive continuous improvement and deliver impactful results in a dynamic, international environment.
• Thorough expertise in test security, with up-to-date knowledge of current and emerging challenges, including those related to computer‑based testing.
• Proven experience maintaining an ISO9001 quality management system or equivalent, ensuring robust standards and operational excellence.
• Deep understanding of regulatory requirements for exam boards, with the ability to interpret and apply these to evolving business needs.
• Comprehensive knowledge of the Cambridge English customer base and global centre network, enabling you to anticipate risks and opportunities at scale.
• Extensive, practical experience implementing measures to protect test validity and exam security, always seeking innovative solutions.
• Excellent decision‑making and problem‑solving skills, with a track record of making sound judgments in complex, high‑stakes environments.

Benefits

• 28 days annual leave plus bank holidays
• Private medical and permanent health insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 × annual salary
• Green travel schemes

We welcome applications from all candidates, regardless of age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity, sexual orientation, culture, or social class. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together.