Careers Coach - EOI

80 Reed in Partnership Ltd; Newcastle upon Tyne; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Personal Development Funds

Bi-annual pay reviews

More benefits on website

Job summary

Reed in Partnership in Newcastle upon Tyne is seeking a Careers Coach to support the Youth Jobs Guarantee programme, delivering one-to-one coaching, CV writing and interview preparation. The role is office based, with travel across Newcastle, and will help participants access training or local job opportunities.

The role offers a generous base salary (£29,000–£30,000) with flexibility for FT/PT, travel as needed, and opportunities for training and development within Reed’s Employability Division.

Qualifications

• Experience in a customer-facing environment.
• Willingness to travel locally and have access to own vehicle.
• Minimum of 2 A-Levels or Level 3 Diploma.
• GCSE English Language at grade B or equivalent.
• Experience in coaching or training.

Responsibilities

• Identify each participant's skills and suitable training, placements and volunteering opportunities.
• Provide CV preparation, job-searching and interview skills support.
• Conduct outreach activities such as events and sessions at community organisations and job fairs.
• Facilitate group training courses and workshops as needed.
• Engage with employers and referral partners (JCP) and manage stakeholder relations.

Skills

Customer service

Outreach

Communication

Coaching

Mobility

Education

2 A-Levels

GCSE English (B)

Level 3 Diploma

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £29,000 to £30,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

Job Description

Are you passionate about making a difference and helping others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role of Careers Coach at Reed in Partnership! This role is office based, but will involve travel across Newcastle also. Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks. Internal applications for this role close on 21/08/2026.

Who we are

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What this role is about

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals.

Just some of your day-to-day responsibilities include:

• Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.
• Providing support with CV preparation, job-searching, and interview skills.
• Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.
• Facilitating group training courses and workshops according to their needs.
• Employer engagement and stakeholder management with the JCP.

What’s in it for you

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with

• Essential Attainments
• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a performance target driven environment
• Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).

Desirable Attainments

• Experience of working in a fast-paced environment.
• Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.
• Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.
• Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.
• Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science.
• Relevant qualifications would include Level 3 or 4 NVQ in Advice & Guidance or Education & Training.
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).
• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.
• Personal interests include interest in career and self-development.
• Experience of coaching and/or training

Equal opportunities, diversity and inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Phone: [phone] Email: [e-mail]