Careers Coach

Reed in Partnership; Norwich; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development

Job summary

Reed in Partnership is seeking a Careers Coach to place the customer at the heart of our services, with travel across Norfolk. This office-based role offers pro-rata part-time flexibility and a generous benefits package.

The role focuses on diagnosing needs, providing one-to-one guidance, CV writing, interview prep and skills training to help unemployed individuals find sustainable work. You will engage with referral partners (DWP/JCP), run outreach events, and source opportunities that align

Qualifications

• Experience in customer facing environments.
• Experience in a performance target driven environment.
• Willingness to travel locally and access to own vehicle if required.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum Grade B.
• Desirable: Degree or NVQ in Advice & Guidance or Education & Training.
• Fluency in community languages is a plus.

Responsibilities

• Identify participants' skills and suitable training, placements and volunteering opportunities.
• Provide CV preparation, job-searching and interview skills guidance.
• Conduct outreach events at community organisations and job fairs to generate referrals.
• Deliver group training courses and workshops based on participants' needs.
• Engage with local employers and training providers to source opportunities.

Skills

Customer facing experience

Target-driven environment

Willingness to travel

Own vehicle access

Education

Two A-Levels or Level 3 Diploma

GCSE English (Grade B)

Degree or NVQ in Advice & Guidance or Education & Training

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.Pay Range£30,000 to £31,500Working Hours/Pattern:Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.Job DescriptionAre you passionate about making a difference and helping others?Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?Then consider the role of Careers Coach at Reed in Partnership!This role is office based, but will involve travel across Norfolk also.Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.Who we are:Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.What is this role about?Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals.Just some of your day-to-day responsibilities include:Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.Providing support with CV preparation, job-searching, and interview skills.Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.Facilitating group training courses and workshops according to their needs.Employer engagement and stakeholder management with the JCP.What’s in it for you?A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsPlus much more that can be found on our websiteWith the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.To be successful in this role, we are looking for someone with :Essential AttainmentsExperience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)Experience of working in a performance target driven environmentWillingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).A minimum of 2 A-Levels or an equivalent Level 3 Diploma.GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).Desirable Attainments:Experience of working in a fast-paced environment. Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work with the specific client groups this role will involveLevel 3 or 4 NVQ in Advice & Guidance or Education & TrainingFluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits systemPersonal interests include interest in career and self-development.Experience of coaching and/or trainingWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.