Assistants

Manchester Metropolitan University; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading educational institution in the UK is seeking Careers Calling Assistants to support its Careers & Employability Service. This remote role involves contacting recent graduates, ensuring they are aware of available support, and maintaining records of outcomes. Candidates should possess excellent communication and customer service skills, as well as a genuine interest in student outcomes. Applications require a short video submission and the deadline is 11:59pm on Sunday 8 February 2026.

Qualifications

• Excellent attention to detail in data input and administration tasks.
• Ability to work well as part of a team and independently.
• Genuine interest in students, graduates, and university outcomes.

Responsibilities

• Contact recent graduates by phone to find out their post-graduation status.
• Ensure graduates know about the benefits available to them.
• Update records of call outcomes.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Teamwork

Ability to manage workload

Research skills

Job description

Overview

Manchester Met's Careers & Employability Service is looking to recruit a team of Careers Calling Assistants to support the service to strengthen its relationship with recent graduates and offer support to those who may need it. The role is an opportunity for you to gain invaluable experience that can be directly applied to future careers once you leave the university. The role will enable the successful candidates to deliver support on key Careers Service activities. Your main activity will be:

Responsibilities

• Contacting recent graduates by phone to find out what they are doing post-graduation
• Helping us make sure they know about the support and benefits available to them as alumni of Manchester Met
• Updating spreadsheet and form records of call outcomes
• Excellent attention to detail in data input and administration tasks.
• Ability to work well as part of a team.
• Ability to work independently and manage your own workload effectively.
• Excellent communication and customer service skills; including being confident on the telephone and great at verbal rapport building.
• Genuine interest in students, graduates and Manchester Met outcomes.
• Interest in developing basic research skills such as data administration and Excel.

Role timing and application details

The role is a remote working position for a period of up to 4 weeks. Interviews will be on Microsoft Teams Monday 16 February 2026 or Wednesday 18 February 2026. If successful, the role will start Monday 23 February 2026, with a full day of in person training on campus on Monday 23 February 2026.

For video submissions: Please record a short selfie style video answering the following question: What relevant skills do you bring to the role? (Use the person specification to help you).

Videos should be around 1 minute in length. Please ensure the sound quality is suitable for us to hear you (without background noise). Add a link to this video in the video submission part of your application (ensure the link is accessible to us, e.g. using OneDrive, Google Drive etc). Recordings done on a phone or other similar device are acceptable.

The deadline for applications is 11:59pm on Sunday 8 February 2026.

Equity, diversity and inclusion

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.