Career Operations & Projects Manager

-; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading business school in London is seeking an Operations Manager to oversee the operational delivery of student programmes. The successful candidate will manage a small team and ensure a high-quality experience for over 2,000 students. Ideal candidates will have experience in managing complex operations, database administration, and line management. The role offers a hybrid working arrangement with a focus on team leadership.

Qualifications

• Proven experience of managing complex operations in a fast-paced environment.
• Experience of administering databases or information management systems.
• Experience of line management and staff development.

Responsibilities

• Lead operational delivery ensuring a first-class student experience.
• Maintain oversight of operational delivery for 2,000+ students across multiple programmes.
• Organise day-to-day activities and allocate resources effectively.

Skills

Managing complex operations

Database administration

Line management

Initiative and judgement

Resource allocation

Job description

Bayes Business School (formerly Cass) is a leading global Business School in the City of London. We are known for our world‑class business education, excellent research reputation, and our deep engagement with practice. At Bayes, we develop inquisitive professionals who change business for the better. We offer transformational education which teaches our students how to think, but also how to make a difference, with an emphasis on developing every candidate's employability skill for the corporate environment. Throughout our history we have produced generations of business leaders, provided new insights into the way business works, and transformed business practice. Bayes holds the "triple‑crown" accreditation from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the European Quality Improvement System (EQUIS). The school and its programmes are consistently ranked among the best in the world. These achievements are testament to the excellence of our faculty, staff, and the quality of our students and our alumni.

Bayes Business School is proud to be part of City, St Georges University of London. Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions. City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

Background

The Postgraduate Career and Professional Development Team at Bayes Business School design and deliver the timetabled and credit bearing career management and employability skills curriculum, corporate engagement schedule and Student Business Clubs offering to specialist Masters students and MBAs, providing a highly rated and highly ranked product which equips students to succeed throughout their career.

Responsibilities

This post will lead the seamless operational delivery of our provision, ensuring a first‑class student experience. Working with colleagues across Bayes and City, St Georges you will maintain oversight of operational delivery for more than 2,000 students across 30 programmes, each with unique requirements as well as managing a small Operations team.

Person Specification

The role requires the ability to manage multiple schedules and processes simultaneously. You will use initiative and judgement to balance competing priorities and ensure services are delivered accurately and on time. As team leader, you will organise day‑to‑day activities and allocate resources effectively.

We are seeking a candidate with proven experience of managing complex operations in a fast‑paced environment. Experience of administering databases or information management systems is required. Experience of line management is essential and you should be able to evidence staff development, performance management, and workload planning.

Additional Information

Closing date: Sunday 16 November at 11:59pm.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background.

At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

City St George's operates a guaranteed interview scheme for disabled applicants.

Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on‑site activities.

Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work.