Career Coach (Maternity Cover)

Catch22; Norwich; Hybrid; GBP 28,000; Full time

Job summary

A progressive community organization in Norwich is seeking a Career Coach to support service users in their journey to apprenticeships and employment. This role is part of a national project funded by a major employer, offering a salary of £27,500 per annum with hybrid working options. Ideal candidates will excel in coaching and possess strong interpersonal skills alongside a positive problem-solving approach.

Benefits

28 days annual leave + bank holidays

Pension scheme with matching contributions

Discounted shopping opportunities

Qualifications

• Experience in the Employability sector.
• Strong ability to connect with service users.
• Experience and knowledge of strength-based recruitment.

Responsibilities

• Induct and onboard participants with guidance.
• Prepare participants for job interviews effectively.
• Maintain regular contact to ensure job sustainability.

Skills

Coaching

Interpersonal Skills

Organisational Skills

Problem Solving

Administrative Skills

Education

IAG Qualification (Level 3)

Coaching Qualification

Job description

Overview

Catch22 is a modern and progressive employer with 1,300 colleagues and 300 volunteers working across the social welfare cycle, supporting over 60,000 individuals from cradle to career. Catch22 delivers high quality and responsive employability programmes relevant to the needs and aspirations of learners and job seekers, as well as employers and the economy, today and in the future.

Job Description

The role of Career Coach is an excellent opportunity to work within the local community, across a new national green skills and employability project, funded by Shell. Reporting to the Operations Manager, and working alongside an experienced employability team, you will support service users to progress into apprenticeships, employment, education, and training opportunities, on their journey into Net Zero Careers.

About You

• An experienced Career Coach, who works within local communities, to support service users to progress into apprenticeships, employment, education, and training opportunities.


• Strong interpersonal and communicative skills, with the ability to develop strong rapport with referral partners, customers, training providers, employers, and participants.


• Approachable, adaptable, and supportive to the range of stakeholders involved in this programme.


• A positive, enthusiastic approach to problem solving, and a ‘can do’ attitude.


• Great organisational, administrative, and prioritisation skills, with the ability to work to deadlines, produce reports, and deliver on objectives.

Main Duties and Accountabilities

• Inducting, assessing, and 'on-boarding' participants, delivering high quality end to end information, advice, and guidance.


• Promoting and developing the mind-set, emotional intelligence, self-confidence, and esteem of participants, so that they are better equipped, and succeed in the world of work.


• Preparing CVs, cover letters, and job/apprenticeship application forms with participants, and undertaking job searches using relevant web-based software and packages.


• Short listing, pre-selecting, and matching/submitting participants to vacancies/work experience opportunities generated by the Catch22 account management team, and preparing job packs on specific vacancies/work experience opportunities.


• Introducing participants to a 'strength based' recruitment approach to succeeding in job interviews, preparing them to a high standard for interview with employers, and arranging interviews for participants where appropriate.


• Engaging and maintaining regular contact with participants at agreed intervals to ensure that they sustain their job or apprenticeship, and delivering high quality In Work Support, which effectively sustains participants for a minimum of six months.


• Supporting with the delivery of any Job Fairs, Workshops, and Seminars, both face to face, and remote, that prepare participants ready for the world of work.

Qualifications

• Experience of coaching, and delivering services, within the Employability sector


• Desirable: qualification in IAG (L3), ERS (L3), Coaching


• Experience and knowledge of strength based recruitment

Additional Information

Salary: £27,500 per annum

Hours of work: Full time, 37 hours per week

Contract: 12 Month Fixed Term (MAT Cover)

Flexibility: Hybrid working - office based work and outreach work across Norfolk & Suffolk, with opportunities for remote working

*Some evening and weekend working may occasionally be required.

Interviews will take place in October/November 2025.

Benefits

• 28days annual leave + bank holidays, rising to 33 days with service.


• Pension scheme with matching contributions of up to 4%.


• Discounted shopping opportunities.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.