Care Technology Referral Coodinator

Leicestershire County Council; England; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government organization in the UK is seeking a Referral Coordinator to join their Care Technology Service. The successful candidate will manage referrals and provide support for individuals seeking assistance in using care technology. The role requires a qualification in social care or equivalent experience. Strong communication and organizational skills are essential, along with a commitment to helping improve individuals' lives.

Qualifications

• Qualification at NVQ3 Social Care or equivalent level; or equivalent level of experience.
• Experience in evaluating referrals and managing associated risks.
• Ability to capture, store, and accurately retrieve information.
• Experience in planning and prioritising work to meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Responsible for triage, processing, and booking of referrals.
• Providing support and guidance on Care Technology referrals.

Skills

Qualification at NVQ3 Social Care or equivalent level

Experience in evaluating referrals

Adaptability in customer interaction

Excellent communication skills

Computer literate with Microsoft Office knowledge

Ability to work in a team

Education

Qualification at NVQ3 Social Care or equivalent

Job description

Organisation:Leicestershire County Council

WorkLocation:County Hall

WorkerCategory:Hybrid Worker

Salary: Grade 8 - £28,605 - £31,029 per annum (pro rata for part time)

WorkingHours:37 Hrs

ContractType:Permanent

Closing Date: 11 th November 2025

Interview Date(s):TBC

Are you looking for a new challenge working with technology to improve people's lives?

Technology is the future why not be part of this exciting opportunity!

About the Role

Leicestershire County Council have been implementing their Care Technology Service within adult social care since May 2022. An exciting opportunity has become available for a Referral Coordinator to join our well established and supportive team in providing Care Technology.

The aim of the new Care Technology Service is to assist people in remaining independent for longer, stay at home and give people their confidence back. The new service positively impacts a wide range of stakeholders across the council and across the local health and care system, from care professionals and wider staff to people who need support, their carers and family members.

We are seeking someone who is passionate about providing and delivering positive outcomes through the use of care technology alongside other support methods that the individual may or may not receive from adult social care.

You will be responsible for the triage, processing and booking of new referrals received into the service and providing support and guidance to people looking to refer for Care Technology.

About You

To apply for this post, you must:

• Have a qualification at NVQ3 Social Care or equivalent level; or equivalent level of experience and an understanding of social care and use of Care Technology.
• Have experience in evaluating referrals and managing associated risks with the ability to capture, store and accurately retrieve information.
• Have experience in effectively planning and prioritising work and meeting deadlines.
• Be computer literate with understanding of Microsoft Office packages
• Have excellent communication skills, both written and verbal and well developed listening skills with the ability to take in a broad range of information.
• Be able to adapt to dealing with all kinds of customers in order to assist them adequately.
• Be capable of working as part of a team and to work with colleagues effectively

We'd also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Edward Flint - Care Technology Service - Manager
Telephone:[phone]
Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support

By applying for this post, you agree to our Terms and Conditions.