Care Technology Operations Manager

PA Consulting; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

25 days leave (+ 0.5 day Christmas Eve

Generous pension scheme

Community involvement initiatives

Annual performance-based bonus

Cycle to work

Job summary

PA Consulting is recruiting an exceptional Operations Service Manager to join the Argenti care technology partnership. This role leads an operational care technology service, coordinating referrals, partners and continuous service improvements, with a focus on outcome-driven care for diverse service users.

Hybrid working model with travel to client sites in South East England / Southwest London and occasional London office visits.

Qualifications

• An experienced seasoned manager with experience in managing care technology within social care or health services.
• Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders. Proven ability to manage a remote team with different working styles.
• A passion for working in Adult Social Care and supporting people to live better lives.
• A good understanding of the outcomes of care technology
• Excellent communication skills, with the ability to engage independently with clients and produce high-quality and well-structured reports and documents
• Strong organisational skills, with a focus on project management and attention to detail
• Located in, or happy to commute to South West London twice a week.
• Have an excellent understanding of social care users and their needs.

Responsibilities

• Service management: Have responsibility for the management of an operational care technology service. This includes managing referrals for the service, managing and coordinating partner organisations, driving continuous improvement through the service, meeting operational KPIs.
• Team leadership: Manage the service delivery team
• Risk management: Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
• Performance reporting: Collaborate with the Finance and Performance Manager to ensure the accuracy of all detailed service performance reports for internal and client use
• Operational data analysis: Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
• Stakeholder liaison: Lead operational engagement with service user groups
• Quality Assurance: Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds the contractual and regulatory (i.e.,TSA) standards.
• Service development: Manage assigned projects from initiation to completion and ensuring they align with strategic objectives.
• Service Review: Lead the team on our work to review cases and correspond with service user groups.

Skills

Leadership

Stakeholder management

Communication

Remote team management

Project management

Care technology knowledge

Job description

PA Consulting is recruiting an exceptional Operations Service Manager to join the Argenti care technology partnership. This role leads an operational care technology service, coordinating referrals, partners and continuous service improvements, with a focus on outcome-driven care for diverse service users.

Hybrid working model with travel to client sites in South East England / Southwest London and occasional London office visits.