Care Team Leader - Flexible Shifts, Growth & Support

Reliable Quality Care Llc; United Kingdom; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible shifts

Company pension

28 days paid annual leave

Enhanced pay for special assignments

Job summary

Reliable Quality Care Llc is seeking an energetic Team Leader to coach a team of Customer Care Professionals delivering community-based services. You will set performance goals, monitor metrics, and provide coaching to ensure extraordinary service that meets CQC standards.

This 24/7 role requires flexibility and a drive for continuous improvement. You will supervise staff on-site, manage documentation, and respond to emergencies to maintain high-quality care.

Qualifications

• Full UK driving licence required.
• NVQ Level 2 or 3 in care or a related field.

Responsibilities

• Leading a team of care staff who work in the community
• Completing care staff on site observations to monitor the quality of service provided.
• Ensure home and office files are completed and up to date to be compliant with CQC.
• Ensure new files are set up with all the relevant documentation prior to the commencement of a new service.
• Complete Service User reviews as required.
• Ensure that paper work is updated with regards to client changes in service needs.
• Supervise and manage a team of care workers in the community
• Provide care and support in emergency situations.

Skills

Full UK Driving license

Education

NVQ Level 2 or 3

Job description

Reliable Quality Care Llc is seeking an energetic Team Leader to coach a team of Customer Care Professionals delivering community-based services. You will set performance goals, monitor metrics, and provide coaching to ensure extraordinary service that meets CQC standards.

This 24/7 role requires flexibility and a drive for continuous improvement. You will supervise staff on-site, manage documentation, and respond to emergencies to maintain high-quality care.