Care Team Leader

Nottingham City Council (Housing Services); City Of London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A municipal council in the United Kingdom is seeking an Assistive Technology Team Leader to lead and support the delivery of high-quality services. Candidates should possess strong team management skills, an ability to monitor performance, and a customer-focused attitude. The role requires flexibility in working hours and includes overseeing the team to meet service delivery standards. A driving licence is essential. Apply by November 27, 2025.

Benefits

Competitive salary

Generous leave entitlement

Access to a pension scheme

Qualifications

• Experience in managing and supporting teams effectively.
• Ability to monitor service standards and compliance with SLAs.
• Excellent organizational and time management skills.
• Driving licence and access to a vehicle are essential.

Responsibilities

• Lead the Assistive Technology Team in delivering high-quality services.
• Develop and implement innovative solutions for customer needs.
• Ensure all team members deliver exceptional customer service.

Skills

Team management

Coaching and supporting teams

Customer service excellence

Monitoring service delivery performance

Flexibility in shift patterns

Job description

Role Assistive Technology Team Leader

Contract Type : Permanent

Working Hours : 37 hours per week, 19 : 00 - 06 : 00 , 4 days on, 4 days off on a rota bass

Worker Type : Onsite Worker

Salary : Grade G - Starting Salary is £36,363 (Level one) rising to £39,152 (Level four)

Base Location : Harvey Road, NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the role

The primary purpose of this role is to provide strong leadership and direction to the Assistive Technology Team. The Team Leader will supervise, motivate, and support the team to ensure Assistive Technology services are delivered in line with the KPIs and standards of Nottingham City Council Housing Services.

Working closely with the Nottingham on Call Business Manager and the Assistive Technology Development Manager, you will contribute to developing and implementing innovative solutions that meet the evolving needs of our customers.

As an Assistive Technology Team Leader , you will champion a culture of excellence and outstanding customer service ensuring every team member understands and delivers high-quality support to our diverse customer base.

About you

The ideal candidate will have :

Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls.

Experience of or have the skills to of implementing recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery.

Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues.

Ability to demonstrate self-motivation, and effectively organise and prioritise own workload, use own initiative to ensure that tasks are completed in an efficient and timely manner.

Must be flexible and be prepared to work at other office locations according to the needs of the service, and work a rotational shift pattern including days, afternoons and evenings on a rota basis and would be expected to work night shift patterns as required at short notice.

Ability to demonstrate skills to improve services and performance for our tenants and leaseholders and demonstrate a highly customer focussed attitude.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Essential Requirements

A full UK driving licence and access to a vehicle is essential.

This post is subject to an enhanced DBS check

Closing Date

27 th November 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.