Care & Support Broker - Mental Health CPST Team

West Sussex County Council; Goring-by-Sea; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local authority in England is looking for a Care and Support Broker to join their Mental Health team. This role involves providing support to customers seeking care services, working in partnership with various stakeholders while demonstrating excellent communication skills. An NVQ level 3 qualification and experience in relevant care settings are essential. The position offers a full-time contract and a salary range of £29,540 to £32,061 per annum.

Qualifications

• Working knowledge of relevant legislations like Care Act 2014 and Mental Health Act 1983.
• Experience with monitoring data and financial materials.
• Understanding of office systems for health or social care roles.

Responsibilities

• Support customers in accessing care and support services.
• Work with service providers to arrange necessary support.
• Communicate effectively with health and social care colleagues.

Skills

Customer focused service planning

Effective communication

Organisation and prioritisation

Data interpretation and risk communication

Influencing and negotiation skills

IT and keyboard skills

Education

NVQ level 3 in relevant subject

GCSE English and Maths

Job description

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work‑life balance and are rewarded for the work they do.

About The Job

• Salary: £29,540 to £32,061 per annum
• Working Pattern: Full time, 37 hours per week
• Contract Type: Permanent in the CPST Working Age Mental Health team
• Location: Office base in Worthing until January when the office base will move to Littlehampton

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

As this position is within the Mental Health CPST team, prior experience supporting individuals with their mental health needs is highly desirable.

We are looking for someone to join our dedicated team, providing support to our customers to access appropriate care and support services. We are looking for someone with strong communication skills to work in partnership with a range of different services and customers to support teams in navigating changing demands and ensure the best support is provided.

As a representative for CPST we provide support across health and social care, and plan and source support for people being discharged from hospital and those with assessed social care needs.

Experience and Skills

Key Skills

• 1. Able to support the planning and arranging of customer focused and strengths‑based services for people with care and support needs.
• 2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly.
• 3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines.
• 4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels.
• 5. Excellent written, verbal, influencing and negotiation skills.
• 6. Sound and accurate IT and keyboard skills.

Qualifications and/or experience

• NVQ level 3 in a relevant subject, or equivalent qualification or experience.
• GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy.
• Good up‑to‑date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc.
• Experience of monitoring data and information including financial material and using a range of IT and data systems.
• Good understanding of office systems and practices related to carrying out a health or social care role.
• Experience of influencing and negotiating with individuals, stakeholders and service providers – Desirable.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05984.

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!