Care Services Customer Partner

Boots UK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the City of London is seeking a Care Services Partner to ensure excellent customer care while managing pharmacy operations. Responsibilities include planning workloads, resolving queries, and supporting dispensing duties. The ideal candidate will have NVQ2 in Pharmaceutical Science, experience in healthcare, and a commitment to customer service. Benefits include a retirement savings plan, bonuses, and enhanced family leave.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to 24/7 counselling and support

Qualifications

• Experience with problem solving in a healthcare environment.
• NVQ3 in Pharmaceutical Science (or equivalent) is desirable.

Responsibilities

• Plan the Care Services workload for best service.
• Work with local care homes and store teams.
• Resolve queries raised by care homes.
• Support dispensing duties and manage prescriptions.
• Become an ambassador for Boots in the community.

Skills

Problem solving in a healthcare environment

Customer service

Education

NVQ2 in Pharmaceutical Science (or equivalent)

Tools

Driving Licence

Job description

Overview

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Responsibilities

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• Resolve queries and issues raised by care homes.
• Support with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
• Work across all parts of the pharmacy in the store, including the healthcare counter.

Essential Skills & Experience

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

Desirable Skills & Experience

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you'll visit the Care Homes you're supporting.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child, including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Equal Opportunity

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

Application Process

If this feels like the right job to you and you apply your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide to help you to be at your best. This role requires the successful candidate to complete a after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Background Checks

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.