Care Planner

Prestige Nursing; Newbridge; On-site; GBP 24,000; Full time

Job summary

A leading home care provider in Newbridge seeks a Care Planner. The role entails ensuring client visits are covered and collaborating with healthcare professionals. Candidates should have strong planning experience and excellent customer service skills. This position involves on-call duties and working closely with the branch manager to meet compliance and growth targets. A supportive, flexible work environment is offered, focused on learning and development.

Benefits

Supportive working environment

Learning and development opportunities

Qualifications

• Dynamic individual with solid planning and rostering experience.
• Ability to liaise with various healthcare professionals.
• Knowledge of social care sector conditions and trends.

Responsibilities

• Ensure all client visits are covered daily.
• Organize quality visits for Field Care Supervisors.
• Identify new business opportunities to support growth.

Skills

Planning and rostering experience

Relationship building

Customer service

Job description

Job Details

Job title: Care Planner

Location: Edinburgh

Salary: £23,692.30

Hours: Monday to Friday 9 – 5 plus On Call requirements

Any additional information: Temporary Role to cover Maternity Leave. On call as per the needs of the branch – during the hours of Monday to Friday 6am to 9am and 5pm- 10:30pm and Saturday and Sunday 6am to 10:30pm.

Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.

The role of Care Planner is to promote Prestige Nursing & Care, ensuring full compliance with quality, regulatory and legislative standards. The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current social care sector conditions and trends.

We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic, and can-do attitude to join our established Edinburgh branch.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.

ROLE PURPOSE

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance, and safety standards.

Success Indicators

• Effective shift rostering including forward planning resulting in all clients having suitably allocated frontline colleagues
• Identifying business growth opportunities
• Forming strong relationships with the Frontline Colleagues
• Business KPI’s met

MAIN RESPONSIBILITIES

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to client’s needs.
• Maintaining great relationships with existing clients and colleagues
• Identify new business opportunities to support growth with the Branch Manager
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs
• Prepare ad hoc reports as and when required
• Undertake the on-call rota and provide 1:4 weekend cover
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

GENERAL RESPONSIBILITIES

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.