Care Planner

Prestige Nursing & Care; Eastbourne; On-site; GBP 24,000; Full time

Job summary

A home care service provider in Eastbourne is seeking a Care Planner to ensure daily client visit coverage, organize quality visits, and liaise with healthcare professionals. The ideal candidate will possess strong organizational skills, a self-motivated attitude, and the ability to foster client relationships. This role offers competitive pay, excellent leave benefits, and opportunities for career development. Join a supportive team dedicated to delivering high-quality care services in the community.

Benefits

Competitive salary

28 days annual leave plus additional benefits

Paid day off for birthday

Wellbeing support via EAP

Career development and training opportunities

Qualifications

• Confident in promoting the branch.
• Self-motivated with excellent organisational skills.
• Ability to manage change and build key relationships.

Responsibilities

• Ensure all client visits are covered daily.
• Organize Quality Visits for supervisors and managers.
• Liaise with Branch Nurses for assessments and training.
• Provide excellent customer service to users of the business.

Skills

Promoting the branch

Self-motivated

Computer literate

Organisational skills

Relationship management

Attention to detail

Job description

Job title: Care Planner

Location: Eastbourne

Salary: £23,100 per annum

Hours: Full time, Monday – Friday. 9am-5pm.

Contractually obligated to;

One weekday evening on call per week (included in salary).

One weekend per month (paid in addition to salary).

People are at the very heart of Prestige Nursing & Care Nursing & Care, and we want to make life better for them. As a Care Planner, you’ll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care Nursing & Care has provided home care for 80 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige Nursing & Care

We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Eastbourne team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Planner is always to promote Prestige Nursing & Care Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

Responsibilities

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to client’s needs.
• Maintaining great relationships with existing clients and colleagues
• Identify new business opportunities to support growth with the Branch Manager
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs
• Prepare ad hoc reports as and when required
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities

• Support with the day-to-day responsibilities of the team when required
• Be confident in using initiative when lone working
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we’re looking for

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro‑active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care Nursing & Care values

What we offer

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle Benefit Scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

About your next employer

You will be working with Prestige Nursing & Care Nursing & Care, an established and growing brand, currently celebrating its 80th year.

Prestige Nursing & Care Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.

Prestige Nursing & Care Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.

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