Care Navigator/Receptionist

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare practice in the United Kingdom is seeking a friendly, professional Receptionist to join their team. As the first point of contact for patients, you will provide courteous and efficient support, manage appointment requests, and ensure smooth daily operations. The ideal candidate will have excellent communication skills and a positive attitude. This position offers a salary of £12.75 an hour and is full-time.

Qualifications

• Warm, friendly and approachable manner to assist patients.
• Ability to manage competing priorities while maintaining accuracy.
• Confidentiality and professionalism regarding patient privacy.

Responsibilities

• Greet and assist patients in person, over the phone, and via email.
• Manage appointment requests and maintain the appointment system.
• Act as a focal point of communication between patients and medical staff.

Skills

Excellent communication skills

Positive and proactive attitude

Strong organisational skills

IT confidence

Tools

Microsoft Office

Job description

Overview

We are seeking a friendly, professional and patient-focused Receptionist to join our team. As the first point of contact for patients, you will play a vital role in ensuring that everyone who visits or contacts the practice receives a positive and respectful experience. While previous GP or healthcare reception experience is an advantage, it is your personality, warmth and approach to patient care that matter most. We are looking for someone who can bring positivity, empathy and professionalism to every interaction.

Main duties

• Managing appointment requests, handling telephone and face-to-face enquiries, supporting patients with online access, various administration tasks and ensuring the smooth daily running of the reception area.

About Us

Audley Health Centre is a modern, patient-centred GP practice providing high-quality care to our local community in Audley and the surrounding area. We are proud of our strong reputation for compassionate, accessible healthcare and our Outstanding rating from the Care Quality Commission. Our team works collaboratively within a total triage system, ensuring that patients can access the right care at the right time, whether by phone, online, or in person. We take great pride in being a welcoming, supportive and forward-thinking workplace.

Details

• Date posted: 22 October 2025
• Pay scheme: Other
• Salary: £12.75 an hour
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A1178-25-0001
• Job locations: Church Street, Audley, Stoke-on-trent, ST7 8EW

Job Description

Job responsibilities: Our receptionists play a vital role in ensuring patients receive timely and appropriate care. You will be the first point of contact for patients, providing courteous, efficient, and effective support. You will also provide general administrative assistance to the practice team and act as a key link between patients, doctors, and other medical and clerical staff.

Key Responsibilities:

• Greet and assist patients in person, over the phone, and via email.
• Direct patients to the appropriate service or healthcare professional.
• Manage appointment requests and maintain the appointment system.
• Support patients with online access, including registration and navigation.
• Handle general administrative tasks to support the smooth running of the practice.
• Act as a focal point of communication between patients, medical staff, and colleagues.

A full, in-depth job description is available as an attached document for further details.

Additional Information

A full, in-depth job description is available as an attached document for further details.

Person Specification

Essential

• Warm, friendly and approachable manner you enjoy helping people and can make patients feel at ease.
• Excellent communication skills both face-to-face and over the phone; able to listen carefully and respond with empathy and clarity.
• Positive and proactive attitude, adaptable and calm under pressure, with a can-do approach to problem-solving.
• Team player, supportive and respectful of colleagues in a busy, multidisciplinary environment.
• Strong organisational skills able to manage competing priorities while maintaining accuracy and attention to detail.
• Confidentiality and professionalism a clear understanding of patient privacy and data protection requirements.
• IT confidence, comfortable using clinical systems, email, and Microsoft Office (training provided if needed).

Desirable

• Previous experience in a healthcare or customer service role.
• A natural ability to make people feel valued, welcome, and listened to.
• An interest in continuous learning and improving the patient experience.

Employer details

Employer name: Audley Health Centre

Address: Church Street, Audley, Stoke-on-trent, ST7 8EW

Employer's website: https://www.audleyhealthcentre.co.uk/