Care Navigator / Receptionist

NHS; Rotherham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider in Rotherham is seeking a dedicated receptionist/care navigator. This role involves assisting patients, managing appointments, and supporting healthcare professionals within the practice. The ideal candidate will possess good keyboard and communication skills and have experience in customer service. This part-time position, for 25 hours per week, offers opportunities in a dynamic team caring for 15,000 patients across multiple sites.

Benefits

On-site Car Parking Facilities

NHS Pension

Competitive annual leave entitlements

Qualifications

• Solid administrative skills to support practice operations.
• Experience working in a healthcare environment is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Assist patients in accessing healthcare services efficiently.
• Maintain practice appointment system and manage data entry.
• Provide clerical assistance to the practice team.

Skills

Good Keyboard Skills

Good Communication Skills

Customer Service Experience

Job description

Overview

Magna Group Practice operates over 4 sites within the Rotherham area.

We have a vacancy for one receptionist/care navigator based between two of our sites Valley Health Centre and Thrybergh Surgery for 25 hours per week.

Main duties of the job

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor or Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the Practice appointments system including using the care navigation pathway
• Taking messages and passing on information via tasks, notifications or via telephone
• Computer data entry processing and recording information in accordance with Practice procedures
• Process prescriptions in accordance with practice guidelines
• Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital / medical letters into the patients computerised record.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or any of the management team.

About us

Magna Group practice operates over 4 sites within the Rotherham area. The organisation consists of 4 GP Partners, 8 Salaried GP's, a Nursing team, Health Care Assistants. All are supported by Care Navigators and administration team. We have around 15,000 patients over 4 Sites.

As an organisation we offer: On-site Car Parking Facilities at all of our sites, NHS Pension, and competitive annual leave entitlement.

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Qualifications

• Good Keyboard Skills
• Good Communication Skills both Written and Verbal
• Experience in customer Services environment

Experience

• Experience of working in GP Practice
• Experience of dealing with vulnerable patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.