Care Navigator / Receptionist

Lofthouse Surgery; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Leeds is seeking Care Navigators/Receptionists to join their busy team. The role involves assisting patients and providing administrative support in a friendly environment, with a requirement for flexibility in working hours. Candidates with customer service experience and good communication skills are encouraged to apply. Training will be provided for successful applicants.

Qualifications

• Reception experience/customer service is desirable, but training will be given.
• Ability to maintain a high level of confidentiality.
• Good standard of education and excellent communication skills.

Responsibilities

• Assist and direct patients to the appropriate service or healthcare professional.
• Provide general assistance to the practice team.
• Act as a Care Navigator, signposting patients to services.

Skills

Excellent communication skills

Customer service experience

Confidence to build relationships

Teamwork

IT literate

Education

Good standard of education

Tools

Word

Excel

Outlook

Job description

An exciting opportunity has arisen for 2 Care Navigators / Receptionists to join our busy team, working at both our Lofthouse Site and The Manse, our Rothwell Site.

The practice working day is between 07:45 and 18:30, the successful applicant will be willing to work flexibly when needed.

Please see details of the available vacancies below (Monday - Friday):

• JOB A - 25 hours a week over a 5 day period - 5 hours a day on a rota basis (your shifts would be either 07:45 - 12:45 or 13:30 - 18:30, depending on the need of the business)
• JOB B - 30 hours a week over a 5 day period - 6 hours a day from 12:30 - 18:30

WHEN SUBMITTING YOUR APPLICATION - PLEASE SPECIFY WHICH JOB YOU ARE APPLYING FOR (JOB A, JOB B OR BOTH)

Main duties of the job

Care Navigators are the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.

You will work as part of a team of Care Navigators, maintaining a high quality and efficient service for the patients, Doctors and Nurses.

Reception experience/customer service is desirable, but training will be given to the successful candidate.

About us

Our surgery provides care to over 11,000 patients across 2 sites: Lofthouse Surgery and The Manse Surgery. We have 8 Doctors, 3 qualified Nurses and 3 Health Care Assistants who work at the practice, along with our Care Navigation & Administration team.

We are a member of the NHS Leeds Integrated Care Board and we are also a member of the Leeds 25/26 Primary Care Network.

At Lofthouse Surgery, our mission is to provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Job responsibilities

• To receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient, and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Act as a Care Navigator, signposting patients to appropriate NHS services or appropriate Health Professional to meet their needs.
• In addition, the post holder will also support the multi-disciplinary team, providing administrative support as required, inline with the needs of the organisation.

We pride ourselves in our friendly practice, and if you feel you could be part of our team please do get in touch.

Experience

• Reception experience / customer service is desirable, but training will be given to the successful candidate.

Qualities and skills

• Have a good standard of education and excellent communication skills, both verbal and written
• Have a pleasant and helpful manner
• Confidence to build relationships with colleagues and patients
• Be able to work well within a team
• Adaptable and flexible skill set to succeed in a fast paced environment
• Ability to maintain a high level of confidentiality
• IT literate with a working knowledge of Word, Excel and Outlook
• Training will be given on the practice medical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.