Care Navigator - Reception

NHS; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the UK seeks a Care Navigator to join its friendly, busy practice. Responsibilities include managing patient enquiries, assisting with appointment bookings, and ensuring a smooth reception experience. Candidates should have experience in a GP surgery and be proficient with IT tools. This full-time role emphasizes patient care and team support.

Qualifications

• Experience in patient administration and management.
• Ability to work in a busy environment with a patient-centric approach.

Responsibilities

• Management of patient enquiries via telephone and in person.
• Registration of new patients and handling medical records.
• Assisting with booking appointments and liaising with GPs.

Skills

Use of IT software packages including Microsoft office

Experience within a GP Surgery

Use of EMIS

Job description

We are looking for an outgoing and enthusiastic Care Navigatorto join our Reception and Administration Teamon a full time basis. We are a friendly, busy practice with a great team who strive for excellence in patient care and staff wellbeing.

Main duties of the job

You main duties will be in the practice reception area, undertaking patient administration, greeting and booking in patients at the front desk and supporting patients and staff at the surgery.

• Management of patient enquiries via telephone and in person
• Taking messages and booking appointments in surgery
• Arranging home visits.
• Administering the waiting room and appropriate systems.
• Makingappointments for in house clinics and attached services.
• Chaperoning when required.
• Liasing with GPs & practice staff
• Carrying out tasks
• Dealing with post & emails

Document and Records Management

• Registration of New patients.
• Scanning and Read Coding of incomingmail on to patient electronic notes.

Managementof repeat prescriptions

• Support medicines mngt where required
• Prepareprescription or query
• Forwardto GPs
• Liaisewith GPs and Reception/Administrative Team

Maintain clear working areas

Any other administrative tasks as required from time to time by the practice.

About us

This is a busyinner-city practice of 9,900 patients. The practice has 3 Partners, 9 salaried GPs, a Pharmacy team, Nursing team as well as a dynamic Administration team. TheElms is a training practice for GP registrars.

Job responsibilities

The wider Patient Services Team at the practice is integral in ensuring quality care and experiences for patients when they visit and interact with the practice. Based within reception, this role is a vital first point of contact for patients and requires a friendly and personable disposition. You will be responsible for:

Thereception of patients at the front desk, and management of their movements inthe building.

Assisting with calling 999Ambulances

• Over the telephone andface-to-face enquiries.
• Insurance forms/Housing(Consent Forms)
• Receipt and administration of hospitalresults
• Assisting with complaints and following procedures
• Telephone/Reception -includes taking messages and booking surgery appointments, arranging for GP visits
• Receiving messages from hospitals, coroners and other medical centres.
• Taking requests for homevisits, printing off encounter forms
• Cancelling and rearranging clinics and appointments.

Administratingthe waiting room and appropriate systems.

• Directing patients around thebuilding
• Monitoring the call dashboard ensuring all phone calls are answered.
• Advising patients to use selfcheck-in system
• Ensure waiting room is cleanand tidy.

Makingappointments for in house clinics and attached services.

• Faxing Referrals, enteringdetails onto patients records.
• Making appointments viatelephone

Chaperones when required.

Registration of New patients.

• Checking patient hasidentification.
• Practice information given topatients.
• Making appointment for newpatient medical.
• Putting new patientsinformation on system.

Scanning and Read Coding of incomingmail on to patient electronic notes.

• Collect/retrieve practice post
• Distribute post
• Scan on to patient electronicrecords
• Read code where necessary
• Distribute electronically asnecessary to clinicians

Summarising of Medical Records asper practice protocol where required.

Extract patients records and prepares other documents required for consultations.

Retrievemedical records if required by GP.

Orderingof Urine, Faeces samples, and Lab Forms.

Suppprt Medicines Management including reviews and prescriptions.

• Liasing with meds mngt administrator. Taking requests face to face, bytelephone and fax where required.
• Postal requests
• Emergency prescriptionsrequests.

Liaisewith GPs and Reception/Administrative Team

Informingpatients of their test results.

• Booking patients to see GP forurgent and none urgent appointments
• Telephone patients to collectscripts

AnyOther administrative tasks as required from time to time by the practice.

• Handling, signing for anddistributing packages.
• Handling samples over counter.
• Responsible for locking andopening of building.
• Train newly appointed membersof staff.
• Handle cash i.e. Privatemedicals, insurance reports/letters
• Chase up referrals i.e. gettingreports faxed over for GPs
• Chasing up hospitalappointments and informing patients.
• Dealing with the chemistregarding prescriptions.
• Liaising with outside agencies.
• Retinopathy, PSS and Babyimmunisations.
• Sorting post out anddistributing it to relevant departments.
• Registration Links
• General office duties; filing,faxing and photocopying etc.

Person Specification

Qualifications

• Use of IT software packages including Microsoft office
• Experience within a GP Surgery
• Use of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.