Care Navigator

NHS Jobs; Ivybridge; In loco; GBP 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Descrizione del lavoro

NHS Jobs is seeking a capable care navigator to support patients across primary care pathways. The role focuses on signposting, assessing needs, and coordinating appointments and communications with teams and external agencies.

You will handle online requests, maintain patient records, and work flexibly within a multidisciplinary team, contributing to service improvement and patient care quality.

Competenze

• Signpost patients to appropriate healthcare and local services.
• Process appointment requests and assess patient needs.
• Initiate contact with patients, team members and external agencies.
• Enter coding data in SystmOne and update patient records.
• Handle queries efficiently; carry out system searches; support clinical staff.
• Undertake mandatory training and induction programmes.
• Maintain timely online requests and action them.
• Support Care Navigators during staff absences.
• Organise patient contacts considering symptoms and priorities.
• Work autonomously with a clear sense of role and responsibility.
• Continue self-development through training.
• Undertake other duties appropriate to the grade.
• Must be able to work flexible hours.

Mansioni

• Process online consultations requests for appointments, visits, medication support and telephone consultations.
• Identify care and support needs and ensure signposting correctly.
• Support patients to utilise support links and other services; coordinate through relevant pathways with stakeholders.
• Access up-to-date information for a range of services to support individuals and carers.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Communicate clearly and sensitively with patients, family and other professionals; adapt communication to needs.

Descrizione del lavoro

Key tasks

• Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them.
• Process patient requests for appointments, performing an assessment of patients needs.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Enter appropriate coding data on SystmOne where required Input data into the patients healthcare records as necessary.
• Manage all queries as necessary in an efficient manner Carry out system searches as requested Support sifting clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Maintain and monitor all online requests are action in a timely manner Support Care Navigators, providing cover during staff absences Organisation of patient contacts considering symptoms and priority flags To be able to work autonomously Maintain a clear sense of role and responsibility within a team To be responsible for your own continuing self-development, undertaking training as appropriate.
• To undertake other duties appropriate to the grading of the post as required.
• Must be able to work flexible hours.

Patient/Customer Care

• Process online consultations requests for appointments, visits, medication support and telephone consultations.
• Identify the care and support needs of the patients and ensure there are signposted correctly Support patients to utilise support links and other services when required Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.
• Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers Initiating contact with and responding to, requests from patients, team members and external agencies Communicate clearly and sensitively with patients, family members and other professionals Adapt communication style and method to best support patient preference and need.

Other tasks

• Undertake a variety of System One tasks to assist in the smooth running of the service.
• Responding to system wide alerts.
• Contributing to the development and improvement of services to patients.
• To assist your colleagues in learning new procedures and offering support across the team when required.
• Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

For more information please refer to the full job description.