Care Navigator

Primary Care Careers; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare practice in Basildon is seeking an experienced care navigator to join their team full-time. Responsibilities include greeting patients, handling queries, and maintaining patient records. The ideal candidate will have previous healthcare experience, strong IT skills, and the ability to work compassionately under pressure. Join a dedicated team committed to providing excellent care.

Qualifications

• Previous experience as a care navigator or receptionist.
• Primary or healthcare experience.
• Ability to work in a polite, confidential, and discreet manner.
• Experience of working with the general public sensitively.
• Ability to work as part of a team.
• Strong IT and administrative skills with attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• SystmOne trained desirable.

Responsibilities

• Greeting and directing all patients.
• Making appointments and answering queries.
• Accepting and issuing prescriptions and letters.
• Advising patients of practice procedures.
• Maintaining patient database and records.

Skills

Senior Care

Nursing Home Experience

Hospital Experience

Acute Care

Basic Math

Computer Skills

Caregiving

Vital Signs Experience

Medical Terminology

Rota Management

Mentoring

Leadership Skill

Job description

Laindon Medical Group has an opportunity for an experienced efficient care navigator to join our team on a full-time basis for 37.5 hours per week.

The care navigator plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.

Main responsibilities include :

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
• Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records photocopying filing and scanning.

About the Candidate

• Previous experience working as a care navigator / receptionist.
• Primary / healthcare experience.
• Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
• Experience of working with the general public being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• SystmOne trained desirable.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Laindon Medical Group is a long-established practice serving a population of just over 18000 patients. We have 5 partners and an excellent clinical mix of 5 salaried GPs ANP & practices nurses a team of allied health professionals with a strong organised administrative team including a practice manager operational manager and finance officer.

Our aims and objectives are to :

• Provide the best quality medical care to our patients.
• Ensure that patients have confidence in the service we provide.
• Be committed to our patients needs.
• Act with integrity and complete confidentiality.
• Be courteous approachable friendly & accommodating.
• Ensure safe and effective services & environment.
• Be innovative and forward thinking.
• Work collaboratively with outside agencies.
• Maintain our motivated and skilled work teams.
• Thoroughly monitor and audit continue to improve our healthcare services.
• Maintain high quality of care through continuous learning and training.
• Guide our employees in accordance with diversity and equality.
• Ensure effective and robust information governance systems.
• Treat all patients and staff with dignity respect and honesty.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Key Skills

Senior Care,Nursing Home Experience,Hospital Experience,Acute Care,Basic Math,Computer Skills,Caregiving,Vital Signs Experience,Medical Terminology,Rota Management,Mentoring,Leadership Skill

Employment Type : Hourly

Experience : years

Vacancy : 1