Care Manager

Connected Health Group Limited; Tobermore; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Sign-on bonus

KPI bonus

Employee recognition

Referral scheme

Career development

Extra benefits

Job summary

Connected Health is seeking a Community Care Manager to lead domiciliary care services in Magherafelt and oversee a dedicated Care Team across the area.

You will drive service excellence, manage on-call coverage, client reviews, onboarding, and liaise with Health Trusts and HQ. Strong leadership, planning, and communication are essential to succeed in this community-focused role.

Qualifications

• 3+ years in domiciliary care
• Full UK driving licence with business-use insurance
• Experience leading a team and creating rosters
• Willingness to cover sickness in the community
• Excellent communication and planning abilities

Responsibilities

• Maintain strong relationships with the coordinator to support development and growth in the assigned area
• Work towards business growth targets and KPIs
• Be accountable for on-call telephone services Mon–Sun in your area
• Direct line management of area Care Team including workload, leave, sickness, appraisals and discipline
• Liaise with Finance and HR and follow internal processes
• Ensure regular team and individual communications
• Oversee 12-week inductions and supervision for new starters
• Manage client reviews and onboarding of new clients
• Provide emergency care cover when required
• Report safeguarding/client issues to Line Manager
• Coordinate with Quality and Compliance re: NISCC and incident management
• Maintain high-quality client care folders and daily records
• Support staff development and address issues confidentially

Skills

Team leadership

Rota planning

Communication

Problem solving

Time management

Relationship building

Reliability

Community care

Punctuality

Tools

Full UK driving licence

Job description

Do you have a passion for domiciliary care and leadership? We're seeking an exceptional individual to join us as an Community Care Manager in Magherafelt. As our Community Care Manager, you'll oversee the coordination and management of care services, fostering a culture of excellence and compassion. Your leadership will empower our team to thrive, driving continuous improvement and innovation in our care practices. If you're ready to make a significant impact and lead by example in the provision of outstanding care, we want to hear from you!

Why choose us?

Sign On Bonus: Receive a £1000 bonus*

Bonus: Up to £2000 a year KPI Bonus

Employee Recognition: Awards for Employee of the Month, Quarter, and Year

Referral Scheme: £200 for successful referrals

Career Development: Accredited homecare training and leadership opportunities

Extra Benefits: Pool Car, Free Access NI, Free uniform, Paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Essential criteria & experience

• 3+ years' experience in domiciliary care
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes
• Experience Leading a team
• Previous experience creating rota's
• Using your initiative to make the lives of our service users better
• Think creatively to solve problems and overcome obstacles
• Be flexible and able to work in the community to cover sickness if needed
• Positive & Engaging
• Ability to build great working relationships
• Punctual & Reliable
• Committed to the health and social care career path
• Excellent at communicating
• Great at planning and organising their own workload

Key responsibilities and duties

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI's.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

To undertake any other reasonable duties as required*

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf

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