Care Manager

Local Solutions; Greater London; On-site; GBP 37,000; Full time

Job summary

A leading care service provider in the Greater London area seeks a Care Manager to lead and manage high-quality domiciliary care services. The role entails overseeing care delivery and staff performance while ensuring compliance with CQC regulatory standards. Candidates must have experience in managing domiciliary care services, a strong understanding of CQC standards, and excellent leadership skills. This is a full-time position offering a salary of £37,000 with various benefits including enhanced annual leave and personal development opportunities.

Benefits

Enhanced DBS provision

Employee Assistance Programme

Access to Medicash

Funding for apprenticeships

Flexible working hours

Discounts at Leisure Centres

Eye Care Voucher

Qualifications

• Experience in managing or supervising domiciliary care services.
• Strong understanding of CQC standards and person-centred practice.
• Competent in electronic care systems and record-keeping.

Responsibilities

• Lead and manage high-quality domiciliary care services.
• Conduct quality checks and support CQC inspections.
• Provide supervision and training to care teams.

Skills

Management of domiciliary care

Understanding of CQC standards

Leadership skills

Effective communication

Education

Level 5 Health & Social Care / Leadership qualification (or working towards)

Job description

Job Title: Care Manager

Location: Kirkby / Boaler Street / Cherry Tree

Reports to: Registered Manager

Salary: £37,000

Hours: Full-time, 40 hours per week, Early Shifts, Late Shifts, Weekends

Contract Type: Permanent

To lead and manage high-quality, person-centred domiciliary care services in line with Local Solutions mission, CQC regulatory requirements, and commissioning standards. The Care Manager will oversee care delivery, staff performance, customer outcomes, and operational compliance to ensure that individuals receive safe, effective, compassionate and responsive support within their own homes.

Benefits

Working for Local Solutions, you can expect the following great benefits :

• Provide staff with an enhanced DBS (Disclosure and Barring Service), role depending.
• Employee Assistance Programme
• Blue Light Card
• Access to Medicash.
• Opportunity to utilise E‑Learning and gain further knowledge and skills.
• Personal development promoted and funded apprenticeships available.
• Agile Working & Flexi time available with some roles.
• Up to 50% discount for our Watersports Centre.
• Enhanced annual leave, rising to 30 days plus 10 bank holidays.
• 20% discount off a Corporate Membership at Lifestyles Leisure Centres.
• Eye Care Voucher through Vision Express.

Key Responsibilities

Leadership & Service Management

• Support the Registered Manager in the day‑to‑day operation of the service by managing deputy managers in each branch.
• Ensure the delivery of person‑centred, strengths‑based care that reflects Local Solutions values of empowerment, dignity, independence and community support.
• Provide visible leadership to deputy managers, care coordinators, supervisors and care staff.
• Lead daily oversight of rosters, staff deployment, capacity planning, and service continuity.

Care Quality & Compliance

• Ensure the service meets all requirements of the Health and Social Care Act 2008, CQC Fundamental Standards, and contractual obligations.
• Conduct quality checks, spot visits, and file audits (care plans, risk assessments, MAR charts, visit logs).
• Support preparation for CQC inspections, commissioner reviews and internal quality audits.
• Maintain robust safeguarding procedures and ensure timely reporting in line with Local Authority and organisational policies.

Care Planning & Risk Management

• Oversee the assessment and onboarding of new service users.
• Develop and review care plans, ensuring these are personalised, outcome‑focused and regularly updated.
• Complete and monitor risk assessments across health, environment, and moving & handling domains.
• Work collaboratively with families, health professionals, and external agencies to ensure holistic care.

Staff Supervision, Development & Performance

• Provide supervision, appraisal and coaching to care teams.
• Support recruitment, onboarding and competency assessments for new starters.
• Monitor staff performance, address concerns promptly, and promote a culture of accountability and learning.
• Work with Learning & Development and HR to ensure training compliance and ongoing development.

Customer Experience, Engagement & Welfare

• Build strong, trusting relationships with people who use services and their families.
• Respond promptly to concerns, complaints and service inquiries, ensuring a transparent, compassionate approach.
• Conduct service reviews and home visits to check satisfaction, wellbeing and service outcomes.
• Promote independence, dignity, choice and community participation in all care planning.

Operational Delivery & Coordination

• Collaborate closely with the scheduling team to ensure safe, sustainable rotas.
• Support emergency planning, continuity arrangements and cover solutions during staffing challenges.
• Monitor KPIs such as visit compliance, missed / late calls, complaints, safeguarding, and staff retention.
• Ensure accurate and timely completion of records, incident reports, and communication logs.

Partnership Working

• Liaise with Local Authority commissioners, healthcare professionals, safeguarding teams, and community partners.
• Represent Local Solutions at multidisciplinary meetings, reviews and external forums as required.
• Promote the organisations reputation and strengthen collaborative relationships.

Person Specification

Essential

• Experience in managing or supervising domiciliary care or another CQC‑regulated service.
• Strong understanding of CQC standards, safeguarding adults, MCA / DOLs, and person‑centred practice.
• Excellent organisational, problem‑solving and leadership skills.
• Ability to communicate effectively with a wide range of stakeholders.
• Competent in electronic care systems, reporting and record‑keeping.
• Full UK driving licence and access to a vehicle.
• Enhanced DBS clearance.

Desirable

• Level 5 Health & Social Care / Leadership qualification (or working towards).
• Experience in Local Authority commissioned services, reablement, complex care, or community‑based support.
• Knowledge of Local Solutions operational model and community services.

Values & Behaviours

• Respect and dignity
• Compassion and inclusion
• Empowerment and independence
• Accountability and transparency
• Collaboration and community focus