Care Manager

Home Instead; Crowborough; On-site; GBP 36,000 - 44,000; Full time

Job summary

Home Instead is looking for a Care Manager in Crowborough to join their team. This role involves overseeing the quality of domiciliary care services, managing staff, and ensuring compliance with care regulations.

The successful candidate will need extensive care experience and a proven ability to provide high-quality care services. A salary of £40,000 is offered to the right candidate, with flexibility based on experience. Additional perks and the right to work in the UK are required.

Qualifications

• Extensive care experience with proven customer service.
• Experience in leading and training a care team.
• Strong skills in care assessment and planning.
• Good understanding of regulatory compliance.
• Excellent communication skills.
• Ability to work under pressure and manage priorities.
• Good knowledge of IT systems and software.

Responsibilities

• Coordinate development of high quality domiciliary care service.
• Convert client inquiries and manage staffing rotas.
• Conduct care assessments and ensure compliance.
• Manage a care team to ensure exceptional service.
• Perform quality assurance visits for clients.

Skills

Care management

Customer service

Staff management

Care assessment

Interpersonal skills

IT Systems

Job description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. Our mission is to brighten the lives of seniors; giving them a sense of purpose, wellbeing & worth.

Home Instead Crowboroughis an expanding franchise situated in the Weald region of Kent and Sussex.

Job Description

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Crowborough.

As our Care Manager, reporting directly to the Director, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for quality control, managing the needs of the clients and day to day management of internal staff and our Care Professionals. This role is suitable for an experienced Care Manager who is highly motivated individual experienced in care who is looking for the next step up in their career.

In this varied and challenging role, you will be involved in:

• Working closely with the Director to coordinate the development of a high quality private domiciliary care service for older people in the local area
• Converting new client enquiries and coordinating staffing rotas
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients

Salary: £40,000 per annum for the right highly competent candidate. A lower salary may be offered if the candidate has less experience or a lower level of competency.

Qualifications

The successful candidate will need to have:

• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Ability to work well and accurately under pressure.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

Additional Information

This role is subject to DBS enhanced disclosure.

This position is located in the UK and the right to work in the UK will need to be established as part of the hiring process.