Care Home Receptionist & Customer Care Pro

Sanctuary Group; Pensby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading care home provider is seeking a Receptionist to join their team in Pensby, United Kingdom. The ideal candidate will have excellent interpersonal skills, strong IT experience, and a proven background in customer service. Responsibilities include advising customers, handling queries, and ensuring exceptional service to residents and visitors. The position offers various benefits such as paid leave, occupational sick pay, and numerous opportunities for personal and professional growth.

Benefits

Occupational sick pay after 12 months

Confidential 24/7 employee advice service

Wellbeing resources through employee platforms

Cycle to Work scheme

Overtime compensation

Financial wellbeing support

Exclusive discounts through the e-hub platform

Contributory pension plan

Parental leave schemes

20 days annual leave plus bank holidays

Complimentary meals during long shifts

Growth through training and internal opportunities

Opportunities to be part of inclusive staff networks

Loyalty recognition scheme

CQC inspection bonus (subject to criteria)

Qualifications

• Excellent interpersonal skills needed for advising customers.
• Strong proficiency in Word, Excel, and Outlook is essential.
• Experience in a customer service role is required.

Responsibilities

• Advise customers and handle their queries.
• Support daily operations through administrative tasks.
• Interact with relatives, residents, and visitors.

Skills

Excellent people skills

Strong IT experience (Word, Excel, Outlook)

Customer service experience

Strong administrative skills

Job description

A leading care home provider is seeking a Receptionist to join their team in Pensby, United Kingdom. The ideal candidate will have excellent interpersonal skills, strong IT experience, and a proven background in customer service. Responsibilities include advising customers, handling queries, and ensuring exceptional service to residents and visitors. The position offers various benefits such as paid leave, occupational sick pay, and numerous opportunities for personal and professional growth.