Care Home Operations Manager - Central

Barchester Healthcare; Ross-on-Wye; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous starting salary

£7,500 annual car allowance

25 days annual leave

Up to 8% employer pension contribution

Retail and leisure discounts

Free access to medical specialists

Confidential access to counselling services

Job summary

Barchester Healthcare is seeking a Care Home Operations Manager to support homes across our Central Division in the UK. You will travel, assist with high standards of care, and provide leadership to home teams. Responsibilities include managing complaints, working with healthcare professionals, and ensuring clinical standards through development programmes.

This permanent role offers a generous rewards and benefits package, including an annual car allowance, annual leave of 25 days plus bank holidays, and access to retail discounts. You will need a passion for quality care and a Registered Nurse qualification.

Qualifications

• Registered Nurse (RN) qualification or equivalent professional experience.
• Significant experience in senior operational/leadership role in a care home setting.
• Strong track record of improving care quality.

Responsibilities

• Take on General Manager responsibilities and become a CQC Registered Manager if needed.
• Identify concerns about the home through quality assurance and implement improvements.
• Oversee staff recruitment, training, and appraisal.

Skills

Passion for high-quality care

Leadership experience in care home

Financial planning and cost control

Regulatory compliance knowledge

IT proficiency

Education

Registered Nurse (RN) qualification

Tools

MS Office

Care management software

Job description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we’re known for, as well as provide inspirational leadership to our home teams. We’ll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You’ll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident’s needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You’ll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:

• Generous starting salary
• £7,500 annual car allowance
• All mileage and expenses paid
• 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
• Up to 8% employers pension contribution
• Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
• Access to a wide range of retail and leisure discounts at big brands and supermarkets
• Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
• Confidential and free access to counselling and legal services

Required experience and qualifications:

• Passionate about providing high-quality care and improving the lives of residents
• Registered Nurse (RN) qualification or equivalent professional experience
• Significant experience in a senior operational/leadership role in a care home setting
• Turnaround home management experience
• Significant experience in managing budgets, financial planning, and cost control
• Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
• Strong track record of improving care quality and driving operational efficiencies
• Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
• Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
• Full UK driving licence, with the ability to travel regularly and stay away from home

Role and responsibilities:

• Take on General Manager responsibilities and become a CQC Registered Manager if needed
• Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
• With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
• Manage all enquiries and proactively promote the home in the local community
• Build a culture of robust performance management
• Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
• Demonstrate determination to deliver quality care
• Build close and trusting relationships with residents and their loved ones