Care Home Hospitality & Resident Experience Manager

Kingsley Healthcare Group; Lowestoft; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent healthcare organization in the East of England is seeking a Hospitality Manager to deliver exceptional service across homes in Norfolk, Suffolk, and Essex. The role involves overseeing hospitality functions, managing budgets, and ensuring compliance with laws. Candidates should possess a hospitality background, excellent communication skills, and a passion for resident engagement. This position emphasizes teamwork and maintaining high service standards, offering a supportive environment for growth and development.

Benefits

Supportive team environment

Opportunities for growth and development

Qualifications

• Previous experience in a care home, hotel, or broader hospitality setting.
• Strong communication, motivational, and people skills.
• Genuine interest in engaging residents and their families.

Responsibilities

• Oversee hospitality functions and maintain high service quality.
• Collaborate with chefs for timely and quality food services.
• Address maintenance issues promptly to maintain facility conditions.

Skills

Hospitality background

Excellent communication skills

Organizational skills

Job description

A prominent healthcare organization in the East of England is seeking a Hospitality Manager to deliver exceptional service across homes in Norfolk, Suffolk, and Essex. The role involves overseeing hospitality functions, managing budgets, and ensuring compliance with laws. Candidates should possess a hospitality background, excellent communication skills, and a passion for resident engagement. This position emphasizes teamwork and maintaining high service standards, offering a supportive environment for growth and development.