Care Home Admissions & Customer Experience Advisor

Colten Care; Bournemouth; On-site; GBP 36,000; Full time

Job summary

A family-owned care home group in Bournemouth seeks a Customer Support Advisor. The ideal candidate will have strong empathy and sales skills to nurture leads, ensuring outstanding customer experiences for residents and families. This role involves engaging with the community, providing visitors with warm welcomes, and assisting residents. The company offers excellent training, uniform, and real career progression opportunities with an annual pay review.

Benefits

Uniform provided

Excellent inductions and training

Real career progression opportunities

Annual pay review

Choice of meals on duty

Contributory pension scheme

Background checks at no cost

Qualifications

• Proven track record in a sales environment.
• Ability to adapt quickly to fast-paced scenarios.
• Must be a car driver with own car.

Responsibilities

• Nurture quality leads into sales.
• Provide outstanding customer experience.
• Engage with the local community.
• Assist residents and families with concerns.

Skills

Empathy

Sales skills

Customer service

Organizational skills

Initiative

Tools

Microsoft Office

Job description

A family-owned care home group in Bournemouth seeks a Customer Support Advisor. The ideal candidate will have strong empathy and sales skills to nurture leads, ensuring outstanding customer experiences for residents and families. This role involves engaging with the community, providing visitors with warm welcomes, and assisting residents. The company offers excellent training, uniform, and real career progression opportunities with an annual pay review.