Care Home Admissions & Customer Experience Advisor

Colten Care; Bear Cross; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care provider seeks an empathetic Customer Advisor to join their team in Bear Cross, UK. This role involves supporting families and ensuring high occupancy through exceptional customer experiences. The ideal candidate is passionate about helping the elderly, possesses strong sales experience and organizational skills, and is professional and self-motivated. Career progression, training, and a supportive work environment are offered.

Benefits

Uniform provided

Excellent induction and training

Career progression opportunities

Annual pay review

Meals and drinks provided

Contributory pension scheme

Free background checks

Qualifications

• Passionate about helping people, particularly the older generation.
• Professional, organized, and self-motivated with sales experience.
• Car driver with own vehicle.

Responsibilities

• Ensure high occupancy levels by nurturing leads into sales.
• Engage with local community and act as brand ambassador.
• Welcome visitors and help residents settle in.
• Support families and respond to inquiries.
• Provide reassurance throughout the enquiry journey.

Skills

Empathy

Listening skills

Sales experience

Organizational skills

Initiative

Tools

Microsoft Office

Job description

A care provider seeks an empathetic Customer Advisor to join their team in Bear Cross, UK. This role involves supporting families and ensuring high occupancy through exceptional customer experiences. The ideal candidate is passionate about helping the elderly, possesses strong sales experience and organizational skills, and is professional and self-motivated. Career progression, training, and a supportive work environment are offered.