Care Home Administrator

Crooton; Sunderland; On-site; GBP 22,000; Full time

Job summary

A care home management provider in Sunderland is seeking a Care Home Administrator. You will manage customer experience, recruitment administration, and compliance oversight, ensuring the care home runs efficiently. Ideal candidates will have experience in HR administration, excellent attention to detail, and proficiency in Microsoft Office. A competitive salary of £21,742 plus additional benefits is offered.

Benefits

CQC bonus up to £500

Unlimited Refer a Friend scheme

Retail discounts

Free medical/counselling services

Qualifications

• Proven customer-facing and HR administration experience.
• Excellent attention to detail and strong prioritization skills.
• High proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent work ethic.

Responsibilities

• Lead showrounds, manage enquiries to drive occupancy.
• Manage recruitment administration and process payroll.
• Oversee petty cash and maintain accurate staff records.
• Supervise and direct junior administration staff.

Skills

Customer-facing experience

HR administration experience

Attention to detail

Prioritization skills

Microsoft Office proficiency

Excellent work ethic

Education

CIPD qualification

Job description

Overview

Care Home Administrator

Hours: 30 hours per week (over 5 days)

Salary: £21,742 per year

Location: Gateshead, Tyne and Wear, NE9 7AD

This is a great opportunity for an experienced, organized, and positive Administrator to join our Care Home management team.

This pivotal role requires an experienced professional to ensure the home runs efficiently and promote a positive customer experience.

Responsibilities

• Customer Experience & Sales: Lead showrounds, manage enquiries to drive occupancy, and handle all customer feedback.
• HR & Recruitment: Manage recruitment administration (new starter checks, inductions), process payroll, and provide first-line HR guidance to staff.
• Finance & Compliance: Oversee petty cash, resident accounts, maintain accurate staff records (training/appraisals), and ensure all rotas are complete.
• Team Leadership: Supervise and direct junior administration staff.

Essential Criteria

• Proven customer-facing and HR administration experience.
• Excellent attention to detail and strong prioritization skills.
• High proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent work ethic.

Desirable Criteria

• Experience with recruitment on-boarding, payroll and finance administration.
• Experience in the Healthcare Industry
• CIPD qualification is beneficial

Rewards

You'll receive a competitive salary plus a generous benefits package, including a Rewarding Excellence CQC bonus (up to £500), an unlimited Refer a Friend scheme, and access to a wide range of retail discounts and free medical/counselling services.

Interested?

Click to Apply!

Job Reference: CTNLK6022

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