Care Home Administrator

Barchester Healthcare; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Gateshead is seeking an experienced Administrator to join their team. The role involves supporting the General Manager and managing customer experience elements, HR, payroll, and supervising junior staff. Ideal candidates will be self-sufficient, professional, and possess strong IT and organizational skills. This role offers progression opportunities in a supportive environment.

Benefits

Rewarding Excellence bonus

Generous refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential counselling and legal services

Tax code review service

Monthly staff lottery option

Qualifications

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• Proficient user of Microsoft – specifically Word, Excel and Outlook.

Responsibilities

• Promote a warm and welcoming environment.
• Manage enquiries and showrounds of the home.
• Drive the occupancy and reputation of the Care Home.
• Support resident and family feedback.
• Assist with the recruitment of home staff.
• Prepare payroll for home based staff.
• Provide HR guidance to employees.
• Attend meetings and produce notes.
• Manage rotas and personal files.

Skills

Customer service experience

HR administration

Attention to detail

Microsoft Office Suite

Education

CIPD qualification

Job description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You’ll need to be a self‑sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

• Promote a warm and welcoming environment for residents, staff and visitors
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
• Support resident and family feedback with a focus on customer care
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash, and resident fund accounts
• Update ad‑hoc training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

• Experience in a customer facing role
• Previous involvement in HR administration and recruitment
• High level of attention to detail and the ability to prioritise
• Proficient user of Microsoft – specifically Word, Excel and Outlook
• CIPD qualification would be beneficial

REWARDS AND BENEFITS

• Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
• Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
• Access to a wide range of retail and leisure discounts at big brands and supermarkets
• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
• Confidential and free access to counselling and legal services
• Tax code review service, where we will check that you are on the right code and paying the right level of tax
• Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchesteris an empowering and rewarding place to be.