Care Home Administrator

Barchester Healthcare; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus up to £500

Refer a friend £500

Retail and leisure discounts

Access to medical specialists

Counselling and legal services

Tax code review service

Staff lottery

Job summary

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and home management team. The role covers customer experience, HR, recruitment, payroll, finance and supervision of junior admin staff, with a focus on delivering high-quality care and a professional image.

The Administrator will also manage staff records, rota data, and assist with training updates while promoting a positive home environment and excellent resident experience.

Qualifications

• Experience in a customer-facing role.
• Involvement in HR administration and recruitment.
• High level of attention to detail and ability to prioritise.
• Proficient in Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm, welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds for prospective families and handle customer data to support commercial performance.
• Drive occupancy and reputation as part of community engagement.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment and staff inductions.

Skills

Customer service

HR administration

Recruitment

Payroll

MS Word

Outlook

Attention to detail

Excel

Education

CIPD qualification

Tools

Payroll software

HR software

Job description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

• Promote a warm and welcoming environment for residents, staff and visitors
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
• Support resident and family feedback with a focus on customer care
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash, and resident fund accounts
• Update ad-hoc training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

• Experience in a customer facing role
• Previous involvement in HR administration and recruitment
• High level of attention to detail and the ability to prioritise
• Proficient user of Microsoft- specifically Word, Excel and Outlook
• CIPD qualification would be beneficial

REWARDS AND BENEFITS

• Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
• Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
• Access to a wide range of retail and leisure discounts at big brands and supermarkets
• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
• Confidential and free access to counselling and legal services
• Tax code review service, where we will check that you are on the right code and paying the right level of tax
• Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.