Care Home Administrator

NHS; Downham Market; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury care home provider in Downham Market seeks a Care Home Administrator to support the General Manager, staff, and residents with administrative tasks. Responsibilities include data collection for invoicing, payroll support, clerical assistance, and coordinating staff recruitment. Ideal candidates will have a minimum of three years of business administration experience and effective interpersonal skills. Competitive pay at £13 an hour, with a full-time, permanent contract.

Qualifications

• Minimum of three years of business administration experience.
• Confident working with computers.
• Effective interpersonal skills and professional telephone manner.
• Able to prioritize own workload.
• Establish good relationships with all staff.

Responsibilities

• Responsible for the collection of data for invoicing.
• Follow up on non-payment of fees and report to Head Office.
• Collate information for weekly/monthly payroll returns.
• Provide clerical support to the General Manager.
• Coordinate recruitment and onboarding process of staff.

Skills

Business administration experience

Effective interpersonal skills

Professional telephone manner

Computer proficiency

Workload prioritization

Job description

Job summary: The role of Care Home Administrator at Avery Healthcare's Carrstone House Care Home in Downham Market involves supporting the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the home. This includes responsibilities such as data collection for invoicing, following up on non-payment of fees, payroll support, and coordinating staff recruitment and onboarding.

Main duties of the job: As a Care Home Administrator, your focus will be on supporting the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home. Responsibilities will include being responsible for the collection of data to enable invoicing, following up on non-payment of fees, collating information and completing the weekly/monthly payroll return, providing clerical support to the General Manager and other staff, and coordinating the recruitment and onboarding process of staff within the home.

About us: Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with over 100 homes across the country. The company is dedicated to creating meaningful experiences for its residents and team members, fostering a supportive and inspiring environment where employees feel valued and empowered.

Date posted: 12 December 2025. Pay scheme: Other. Salary: £13 an hour. Contract: Permanent. Working pattern: Full-time. Reference number: 1443267023. Job locations: Avery Healthcare, Downham Market, PE38 9LJ.

Job description

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Home Administrator at Carrstone House Care Home in Downham Market. If this sounds like the place for you, wed love to hear from you!

About the Role

Your focus as Care Home Administrator will be to support the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Responsibilities

• Being responsible for the collection of data to enable invoicing to be carried out by Head Office.
• Following up non-payment of fees immediately if they fall into arrears and report to Head Office any areas of concern for outstanding debtors.
• Collating information and complete the weekly/monthly payroll return.
• Providing clerical support to the General Manager and when appropriate other staff.
• Coordinating the recruitment and onboarding process of staff within the home.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Have a minimum of three years of business administration experience.
• Be confident working with computers.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Establish good relationships with all staff within the company.

About Avery

At Avery, were not just one of the UK's largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Requirements

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification Qualifications Essential: To be successful in this role, you will need a minimum of three years of business administration experience, be confident working with computers, possess effective interpersonal skills and a professional telephone manner, and be able to prioritize your own workload. You will also need to establish good relationships with all staff within the company.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Avery Healthcare Group Ltd.

Address: Avery Healthcare, Downham Market, PE38 9LJ.

Website: https://www.averyhealthcare.co.uk/