Care Home Admin (part time)

Gold Care Homes; Wantage; On-site; Full time

Job summary

A leading care home in Wantage is seeking a dedicated Receptionist to handle general reception duties, manage correspondence, and support the Home Manager. The role involves maintaining confidentiality, providing excellent customer service, and assisting with administrative tasks. Benefits include a competitive salary and opportunities for professional development.

Benefits

Employee Assistance Programme

Perkbox

Employee of the Month

Long-term service awards

Blue Light Card

Professional Development

Refer a Friend

Qualifications

• Experience in general reception duties and handling correspondence.
• Proficient in Microsoft Office with attention to confidentiality.

Responsibilities

• Handling calls, greeting visitors, and managing correspondence.
• Supporting recruitment processes and maintaining accurate records.
• Providing financial invoicing and liaising with clients.

Skills

Reception Duties

Record Keeping

Microsoft Office

Confidentiality

Communication

Job description

About Our Home:

St. Katharine’s offers first-class care for residents with 89 beds. Conveniently located near Wantage Shopping Centre, which is regularly used for shopping trips by our residents, the home benefits from access to many local attractions. Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible.

What you will be doing!

1. General reception duties, taking calls, transferring to departments, greeting visitors
2. Handling correspondence, telephone enquiries, reception duties, preparation of timesheets, submission of payroll summaries, record keeping, and taking minutes of meetings
3. Providing accurate and efficient typing support from written and recorded material, utilising Microsoft Office to meet corporate standards, maintaining confidentiality at all times
4. Supporting the Home Manager and Deputy Manager in delivering corporate/strategic objectives and administrative tasks, including diary management, and coordinating meetings
5. Coordinating the duty rota and liaising with Bank and Agency staff as required
6. Sorting and distributing mail throughout the Home
7. Supporting the recruitment process for new employees, ensuring all paperwork and documentation are complete
8. Keeping accurate records of residents’ documentation, including financial contracts, invoice requests, payments, pocket money cash records, and sundry invoices
9. Providing financial invoicing and information to clients or next of kin, resolving queries, and following up on unpaid invoices
10. Maintaining records of resident admissions, hospitalisations, and discharges for accurate invoicing
11. Processing Social Services Assessment forms and liaising with Social Services’ Finance department; chasing late payments
12. Providing monthly summaries of invoices issued and payments received to Head Office; supplying management information monthly
13. Preparing and submitting data related to petty cash and wages totals monthly
14. Matching supplier invoices/delivery notes, obtaining payment authorisation, and liaising with suppliers regarding queries
15. Providing efficient telephone and reception services to the public, relatives, and visitors
16. Attending training courses and sessions as required
17. Maintaining client, staff, and business confidentiality at all times
18. Preparing and maintaining stationery orders, stock, and records
19. Answering the telephone, recording messages accurately, responding to problems and queries, and dealing appropriately with visitors
20. Ensuring all customer interactions are met with a welcoming and professional manner

Benefits:

• Salary from £12.88 per hour
• Employee Assistance Programme
• Perkbox
• Employee of the Month
• Long-term service awards
• Blue Light Card
• Professional Development
• Refer a Friend