Care Group Support Manager - Paediatrics and Neonates

NHS; Walsall; On-site; GBP 31,000 - 38,000; Full time

Job summary

A local healthcare provider in Walsall seeks a motivated individual for a managerial role within the Paediatric, Neonatal & Young People Care Group. Responsibilities include administrative support, team management, and ensuring compliance with performance targets. Ideal candidates will have a background in business administration and experience in a fast-paced office environment. The position offers full-time work with competitive salary and benefits.

Qualifications

• Experience in creating comprehensive draft reports.
• Experience in leading a team.
• Previous office environment experience.

Responsibilities

• Provide business support to the Care Group.
• Manage the work of the administrative function.
• Communicate effectively with various stakeholders.

Skills

Business administration

Data analysis

Team leadership

Communication

Education

Degree level education or equivalent

GCSE level education or equivalent

NVQ in Business administration

Job description

Overview

Job summary

A rare and exciting opportunity has arisen for an enthusiastic and highly motivated individual to join our Paediatric, Neonatal & Young People Care Group. You will have delegated responsibilities in supporting the Care Group Manager/Deputy Care Group Manager and clinical teams with a wide range of operational and administrative duties including oversight of the 18 week RTT pathways and access processes, there will be overall line management responsibilities of a team of medical secretaries and ward administration staff together with project support and data collection against performance targets as required.

This is the perfect role for those wishing to progress into a first line management role, the post holder will be a key member of the Care Group Team and will share our commitment to delivering the best possible care to the patients we serve.

For further information or to arrange an informal visit please contact Deputy Care Group Manager Kellie Birch on 01922 721172 ext 6309 or email: [e-mail]

Main duties of the job

The post holder will be responsible for supporting with the management of the day to day delivery of an effective and efficient patient focused service:

• Providing business support to the Care Group including monitoring of RTT targets where appropriate.
• To manage the work of an administrative function.
• To carry out administrative tasks.
• The post holder will be accountable for own actions and to manage their own workload.
• To provide day to day line management to the admin team and provide support and cover for other administrative services within the Care Group.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. The Trust now has state-of-the-art facilities including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 407-WCCSS-7533765

Job locations: Walsall NHS Healthcare Trust, Manor Hospital, Moat Road, Walsall, WS2 9PS

Job responsibilities

Main Responsibilities

• To communicate information with patients, relatives and staff on a variety of departmental matters and procedures
• To communicate complicated administrative information to staff from other departments, external contacts
• To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
• To exercise judgements when dealing with the analysis of business performance information and decisions to ensure targets are achieved.
• To develop and implement plans/work streams and to manage and organise activities.
• To manage a service/project and to ensure that targets are met.
• May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures)
• To develop and implement administration policies for own area of work.
• To maintain stock levels and to make orders through the appropriate systems/Authorised Signature for a small amount
• To provide day to day management to staff
• Undertake surveys or audits, as necessary to own work i.e. Completes staff surveys, complete basic audit proformas
• To monitor and maintain information systems
• To develop databases/spreadsheets, to collate or produce reports on a regular basis.
• To input data onto relevant systems, required to store and retrieve information or to collate and report data
• Optimise the use of technology for area of own work.

Additional Responsibilities

• To be familiar and comply with relevant operational, personnel, health and safety policies and procedures, ensuring that all staff managed adhere to the same.
• To actively participate in the Trust appraisal process.
• To maintain confidentiality at all times relating to the patients, staff and the Trust.
• To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.
• Ensure a Change Agent approach that minimises clinical risk and adds value to the patient experience.
• Ensure a quality orientated approach to care which recognises the needs and views of patients/clients and their carers (where applicable) and places the patient at the centre of all activities.
• Participate in personal professional development programme and encourage this ethos in other staff with the aim of achieving progression and innovation.
• Take every opportunity to develop new knowledge and acquire new skills as appropriate to the role.
• Work with individual teams to adhere to financial management controls, identify areas of efficiencies and control spend.
• Provide support during tender or procurement exercises
• Provide general business support to the Divisional Management Team in the management of current service delivery and future service redesign as deemed appropriate and relevant to the post

Qualifications and Experience

Qualifications Essential

• Educated to degree level or equivalent
• Educated to GCSE level or equivalent
• NVQ in Business administration

• Experiencing of leading a team
• Experience of working within a busy office environment
• Experience in creating comprehensive draft reports and data analysis

Knowledge

• Working knowledge of administration processes, project management and information analysis systems
• Understanding of service redesign and transformation
• oUnderstanding and experience of financial controls and budgetary management

Disclosure and Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name: Walsall Healthcare NHS Trust

Address: Walsall NHS Healthcare Trust, Manor Hospital, Moat Road, Walsall, WS2 9PS

Employer's website: https://walsallhealthcare.nhs.uk