Care Facilitator - Multi-skilled

NHS; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP practice in Ipswich is seeking a full-time administrator to serve as the link between clinicians and patients. Responsibilities include managing patient communications, processing prescriptions, and providing secretarial support. The ideal candidate will have excellent communication skills and experience in healthcare. Benefits include NHS pension contributions and generous leave entitlements.

Benefits

NHS Pension with 14.38% employer contribution

6 weeks annual leave + bank holidays

Support with training

Monthly well-being staff and team building events

Staff well-being room

Personal fleece jacket

Qualifications

• Experience using a patient clinical system is ideal.
• Experience of working within healthcare as a healthcare assistant or administrator is desirable.

Responsibilities

• Act as the front-line interface between patients and the practice for prescriptions.
• Provide high standards of patient communication via telephone, letter, and SMS.
• Liaise with patients for healthcare outcomes in line with practice objectives.

Skills

Excellent communication and interpersonal skills

Experience working with the public

Team player

Tools

SystmOne

Job description

Are you ready to break the mould and make a tangible difference in a diverse and dynamic community? Burlington Primary Care are an inner-town GP practice based in Ipswich. We are on the hunt for a passionate person to join our team on a full-time, permanent basis. Here is your chance to be part of something truly special. To find out more, read on!

Main duties of the job

• The link between clinicians and clinical correspondence in the practice
• Scanning, coding and matching externally received documentation at point of source using SystmOne
• Act as the front-line interface between patients and the practice for the issue of prescriptions, adopting a professional and cordial manner at all times
• Provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times
• Work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population.
• Liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with practice objectives and contractual responsibilities
• Provide secretarial support and cover

About us

Ipswich is a town with a rich history and a bright future, we even have the UKs first virtual portal giving a 24/7 live and unfiltered link to cities around the world! Enjoy the best of both worlds urban convenience combined with leafy countryside and coastal charm right on your doorstep, plus easy access to London, Norwich and Cambridge.

The benefits:

• NHS Pension with 14.38% employer contribution plus additional centrally funded contribution
• 6 weeks annual leave + bank holidays
• Support with training
• Monthly well-being staff and team building events
• Staff well-being room as well as an outside garden space with vegetable patch
• Personal fleece jacket

For any questions, please contact; [e-mail]

Job responsibilities

If youwould like to find out more information about this role, please do not hesitateto get in contact with us.

Person Specification

Experience

• Experience working with the public
• Excellent communication and interpersonal skills
• Team player
• Experience using a patient clinical system ideal
• Experience of working within healthcare as a healthcare assistant or administrator desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.