Care Enquiry Executive

Country Court; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care home provider in the UK is seeking a Care Enquiry Executive to join their team in Peterborough. The role involves providing exceptional service to care seekers through various communication channels without sales pressure. Ideal candidates should have strong listening, communication, and customer service skills, alongside good PC proficiency. This position offers training, a supportive environment, and a competitive benefits package, including annual leave and a pension scheme.

Benefits

28 Days Annual leave

Ongoing training and development

Refer a friend bonus scheme

Pension contributions

Free parking

Blue Light Discount Card

Qualifications

• Experience in a care environment or call centre, retail, or hospitality is preferred.
• Ability to communicate supportively and show empathy.
• Attention to detail is essential for this role.

Responsibilities

• Answer enquiries from care seekers via phone, e-mail, and social media.
• Provide information on care types available.
• Log information in the CRM system.

Skills

Listening skills

Communication skills

Customer service skills

Teamwork

PC skills

Knowledge of Microsoft Office

Job description

Care Enquiry Executive

Country Court
Central Services, Olympus House, Staniland Way, Werrington, Peterborough, PE4 6NA
Full time
NEW

Care Enquiry Executive - Country Court, Werrington, Peterborough PE4 6NA

Hours - 35 hours per week (to match current CEE package and salary)

Country Court is a family‑run company and is one of the fastest growing national care home providers in the UK. We have over 40 care homes with further acquisitions and openings already scheduled. We create extraordinary care homes, so we’re looking for extraordinary people to join our team!

About The Care Enquiry Executive

We have a fantastic opportunity for a care enquiry executive to join us. Are you an excellent listener and have good empathy? Are you friendly, have good communication skills and fantastic customer service skills?

Our Care Enquiry Executives answer enquiries from care seekers via incoming telephone calls, e‑mail and social media messages. You will provide a first point of contact for people looking for a care home for a loved one or for themselves. There are no sales involved in this role, but you will be expected to follow up with enquirers throughout their care journey. The focus will be on your ability to have conversations with people about care for a loved one in one of our 47 care and nursing homes located throughout the UK. You will have a confident, friendly and professional manner, informing people on care types available, answering queries, logging information in our CRM system and nurturing long‑term enquiries. Most importantly, you provide care seekers with an exceptional level of service at a time when they need it most.

What we're looking for:

• Ideally you will have experience in a care environment or have previous experience from working in a call centre, retail or hospitality, part or full time.
• Teamwork – We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate in a supportive way showing empathy to care seekers who may be at a crisis point.
• Good PC skills and knowledge of Microsoft Office (e.g. Word, Excel) together with attention to detail is essential for this role.

In return for your talent, we offer an excellent package, which includes:

• 28 Days Annual leave pro‑rata (including Bank Holidays), increasing 1 day each year, up to 5 days
• Supportive and bespoke induction training programmes, ongoing training and development and nationally recognised qualifications
• Refer a friend bonus scheme.
• Pension contributions
• Free parking
• Blue Light Discount Card

Subject to Terms and Conditions

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If the Care Enquiry Executive role sounds like a job for you.