Care Coordinator (with Health Care Assistant Duties)

St Helens South PCN (Rainhill Village Surgery); St Helens; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in St Helens seeks a Care Coordinator to provide clinical support and administrative assistance. The ideal candidate will have experience as a Health Care Assistant, strong communication skills, and relevant qualifications. This hybrid role involves monitoring patient health, assisting with GP practice duties, and ensuring smooth operations within the multidisciplinary team.

Qualifications

• Experience working as a Health Care Assistant or in a patient-facing healthcare role.
• Experience providing administrative or reception support.
• Previous experience in a PCN or GP practice setting.

Responsibilities

• Perform routine clinical observations including blood pressure, pulse, height, weight.
• Undertake phlebotomy and record results accurately.
• Support clinicians with patient preparation and clinical documentation.

Skills

Clinical support

Communication skills

Customer care

Attention to detail

Education

NVQ Level 2/3 in Health and Social Care or equivalent

Phlebotomy and ECG training / Qualifications

Customer service or administrative training

Job description

Care Coordinator (with Health Care Assistant Duties)

The Care Coordinator will play an important role within thePrimary Care Network (PCN), working as part of the multidisciplinary team todeliver high-quality, patient-centred care.

The primary focus of this role is to provide clinical support as aHealth Care Assistant (HCA) undertaking tasks such as blood pressuremonitoring, blood tests, ECGs, and other routine procedures.

In addition, as part of their role, the post holder will providesecondary support to the Care Coordination team, assisting with administrativetasks, reception cover, and rota coordination to ensure smooth day-to-dayoperations across the PCN.

This hybrid role requiresexcellent clinical competence, attention to detail, and strong communicationand customer care skills.

Main duties of the job

Clinical(HCA) Duties

• Perform routine clinical observationsincluding blood pressure, pulse, height, weight, and BMI.
• Undertake phlebotomy (blood taking) andrecord results accurately.
• Carry out ECGs and ensure documentationis completed appropriately.
• Support clinicians with patientpreparation, specimen collection, and clinical documentation
• Ensure clinical areas are maintained toinfection control and safety standards.
• Record and update patient informationaccurately on clinical systems in accordance with policy
• Support health promotion and basic patienteducation under supervision.

Administrative& Care Coordination Support

• Process and effectively signpostpatients to the appropriate healthcare professional, depending on thepresenting condition
• Answer incoming phone calls,transferring calls or dealing with callers requests appropriately.
• Process patient requests forappointments and repeat prescriptions in line with practice protocols.
• Initiate contact with and respond torequests from patients, team members, and external agencies.
• Enter Read/SNOMED CT coded data
• Assist with rota coordination withinthe reception and Care Coordination teams.
• Provide support to practices with MDTmeetings and general coordination activities.
• Carry out data entry, system searches,and reporting tasks as requested.
• Support clinical and administrative staff withgeneral tasks as required

About us

Primary Care Networks (PCNs) are a key part of the NHS Long TermPlan, with General Practices grouping together to form a network ofPractices, supported by a number of additional clinical roles.

The St Helens South Primary Care Network Limited Company (PCN) isthe organisation that delivers the core components of the PCN Contract as wellas supports the wider Primary Care system and tenders for, designs and developsnew/ existing services for the benefit of the St Helens South population.

The PCN is comprised of 10 Practices in the St Helens South areas.The practices have a combined geographic area made up of around 85,000patients.

This role will contribute to the improvingquality of care of our patients across the PCN and its network of practices.

Job responsibilities

The Care Coordinator will play an important role within thePrimary Care Network (PCN), working as part of the multidisciplinary team todeliver high-quality, patient-centred care.

The primary focus of this role is to provide clinical support as aHealth Care Assistant (HCA) undertaking tasks such as blood pressuremonitoring, blood tests, ECGs, and other routine procedures.

In addition, as part of their role, the post holder will providesecondary support to the Care Coordination team, assisting with administrativetasks, reception cover, and rota coordination to ensure smooth day-to-dayoperations across the PCN.

Person Specification

Experience

• Experience working as a Health Care Assistant or in a patient-facing healthcare role
• Experience providing administrative or reception support
• Previous experience in a PCN or GP practice setting
• Experience with rota coordination or supporting MDTs

Qualifications

• NVQ Level 2/3 in Health and Social Care or equivalent
• Evidence of ongoing professional development
• Phlebotomy and ECG training / Qualifications
• Customer service or administrative training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Depending on experienceWill follow the PCN Salary Framework