Care Coordinator - Urgent Community Response North

NHS; Aylsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Aylsham, UK, seeks a Care Coordinator to manage urgent patient visits, ensuring efficient allocation and coordination. Candidates should have strong communication skills, relevant qualifications, and be able to work flexible hours, including weekends. This role involves a mix of administrative and customer-facing responsibilities, contributing to high-quality patient care.

Qualifications

• Communicate effectively in written and verbal English.
• Work effectively as part of a diverse multi-disciplinary team.
• Organizational skills and attention to detail.
• IT literacy and proficiency in Microsoft Office.

Responsibilities

• Co-ordinate patient appointments for the service.
• Maintain accurate electronic information and records.
• Support urgent referrals handling.
• Liaise with health professionals for appropriate referrals.
• Monitor patient information stored in the database.

Skills

Effective communication

IT and Microsoft Office

Good organizational skills

Attention to detail

Team collaboration

Education

GCSE in English and Maths

NVQ 3 Business Administration

RSA II Typing Qualification

Tools

SystmOne

Job description

Care Coordinator - Urgent Community Response North

The closing date is 23 November 2025

An exciting opportunity is available with Urgent Community Response North .

We are looking for an enthusiastic individual to join the team and undertake a newly created Care Coordinator role – completing safe and efficient allocation of urgent patient visits.

Main duties of the job

To undertake the safe and efficient co‑ordination of urgent patient appointments for Urgent Community Response North. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals.

To support with basic data management on a daily basis.

Please see the job description and main responsibilities for more details on the role.

About us

The Urgent Community Response North Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.

For further information please contact Joanna Read (Clinical Lead Nurse for Urgent Community Response North) via email ([e-mail]).

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.

Job responsibilities

To co‑ordinate patient appointments for the North Urgent Community Response service – following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in an urgent timeframe. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.

Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.

Filing and storage of patient notes in accordance with policies and procedures.

To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team.

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To highlight any challenges regarding the service, including any issues relating to qualityand passing this and any constructive ideas on improvements to the service to the appropriate person.

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation.

Person Specification

Qualifications

• GCSE grade C or above, or equivalent in English and Maths
• NVQ 3 Business Administration or equivalent experience
• RSA II or equivalent Typing Qualification

Experience

• Office experience in private or health sector
• Professional contact with the General Public
• Previous NHS experience

Skills Abilities and Knowledge

• Able to communicate effectively in written and verbal English Language IT and Microsoft office literate
• Ability to work effectively as part of a diverse multi-disciplinary team
• Good organisational skillsExcellent attention to detail
• SystmOne literate

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team Player
• Able to work on own initiative
• Tact and diplomacy

Other

• Able to work shift patterns and weekends to meet the needs of the service
• Flexibility to travel to other sites to meet the needs of the service
• Able to make own travel arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk Community Health and Care NHS Trust