Care Coordinator UCR Mid Sussex & Wealden

Sussex Community NHS Foundation Trust; Haywards Heath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

Living Wage Employer

Training and development opportunities

Job summary

Sussex Community NHS Foundation Trust is seeking a Care Coordinator to join the Urgent Community Response (UCR) service. The role focuses on rapid, two-hour crisis response and coordinated care to prevent unnecessary hospital admissions, in patients’ homes or usual places of residence.

You will work within a multidisciplinary team including medics, nurses, paramedics, and therapists to triage, assess and deliver care, while maintaining information systems and generating performance reports for

Responsibilities

• Provide prompt, efficient coordination and administration support to the Urgent Community Response service.

Job description

The UCR Service provides urgent support, seven-days a week, to help prevent unnecessary hospital admissions. This is achieved by providing a two-hour crisis response delivered by a multi-skilled team of professionals. Support is provided at home or where they usually reside for people who are concerned their health or mobility is declining and are therefore at risk of admission to hospital. Our teams work closely with our local ambulance service to pull category 3 & 4 patients off the ambulance stack.

Do you have a passion for admission avoidance? Are you committed to delivering an outstanding service which is fast-paced and reliable? We are looking for a Care Coordinator to join us, so if you’re organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we’d love to hear from you!

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK

The Urgent Community Response (UCR) Service provides clinical interventions (including intravenous therapy) as part of a multidisciplinary team comprising of Medics, Nurses, Paramedics, Physio and Occupational Therapists for admission avoidance pathways (2-hour response and general virtual wards), in line with the national specification for UCR and general virtual wards.

Operating 365 days per year, the service receives referrals from a range of health and care professionals and triages, assesses, and delivers care to the patient over several days to ensure the patient can remain safely at home.

The post holder will provide prompt, efficient co‑ordination and administration support to the service. They will also work within a multi-disciplinary and professional team to support implementation of short‑term care provision and tracks progress of care.

They will do this by ensuring a prompt response to crisis referrals and co‑ordinate Interventions by team members or ensure referrals are made promptly to other Services to prevent unnecessary hospital admission. An important part of this role is to maintain the information systems used by the team in order to collate and coordinate performance data and produce reports as required for the team and relevant managers.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values

Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

For further details / informal visits contact: Name: Jacqui Hilder Job title: Operational Team Lead Email address: [e-mail] Telephone number: 01273 242297