Care Coordinator - Mote & Wallis Primary Care Network

West Kent Primary Care; Tunbridge Wells; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Care Coordinator to enhance patient services at their practices. The role includes improving patient access, supporting digital initiatives, and working closely with clinical teams. Applicants should have strong communication and time management skills, a background in healthcare, and familiarity with Microsoft Office. This position offers flexible working arrangements and ongoing training, making it ideal for those looking to grow in their careers.

Benefits

Favorable terms and conditions

NHS Annual Leave entitlement

NEST and NHS Pension

Comprehensive induction training

Career support and development

Flexible working arrangements

Wellbeing support

Qualifications

• Ability to communicate effectively at various levels.
• Previous experience in healthcare or as a practice receptionist.
• Knowledge of administrative procedures and information analysis.

Responsibilities

• Improve patient access to care.
• Support digital front door offerings.
• Monitor urgent referrals and vaccination achievements.

Skills

Communicating complex information

Time management

Negotiating skills

Problem solving

Information manipulation

Education

GCSE and/or A level in relevant subject

Tools

Microsoft Office (Word, Excel, PowerPoint)

EMIS clinical system

Job description

Care Coordinator - Mote & Wallis Primary Care Network

West Kent Primary Care is looking to recruit a Care Coordinator to support Mote & Wallis Primary Care Network.

This role will support The Mote Medical Practice and Wallis Avenue Surgery in expanding capacity for patients to access a clinical professional. The practices have a combined patient population of around 17,000. The post holder will work across three sites alongside other PCN members of staff. The PCN also provides MSK and Children's Social Prescribing services.

The post holder will mainly be based at Staplehurst Health Centre, with some requirement to travel to Mote Medical Practice and Wallis Avenue Surgery.

Main duties of the job

Mote and Wallis PCN would like to recruit a proactive and enthusiastic Care Coordinator to support their practices in expanding services available to their patients. This role will require the post holder to support practices with achieving Quality Outcomes Framework (QOF), Investment and Impact Fund (IIF) Direct Enhanced Service (DES) requirements; full support and training will be given. In addition, you will be working closely with the clinical team to organise and monitor patient access to services in particular chronic disease clinics.

About us

West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

What we can offer:

• Favourable terms and conditions
• Match NHS Annual Leave entitlement
• NEST and NHS Pension
• A comprehensive induction into the company followed by a local induction to introduce you to the role
• Training, support, and development in your career
• Flexible working arrangements
• Recognition via Employee of the Month scheme
• Wellbeing support and Employee Assistance Programme

*Due to travel requirements for the role it would be beneficial for applicants to have a full driving license

Office Contact: 01892481821

Job responsibilities

More specifically the role may include:

A focus on improving patient access to care

Support on digital front door offering for patients

Monitoring urgent 2 week wait referrals

Review of vaccination achievements and to assist in appointments for target groups

Lead on weight management referrals

Assist with referrals to multidisciplinary meetings

Assist with administrative workaround personalised care

Lead with Patient Participation Groups

The remit of this role is widening and may adapt as our practice priorities change.

Person Specification

Professional skills

• Skills to communicate on complex information
• Ability to pull together comprehensive process documents
• Negotiating, networking and persuasive skills
• Ability to communicate effectively at a range of levels
• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritiseSkills for manipulating information

Experience

• Knowledge of administrative procedures and information analysis
• Diary and time management
• Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.
• Previous experience as a practice receptionist / administrator or other healthcare background
• Experience of minute taking
• Basic knowledge of project principles
• Previously worked in similar position within the health sector
• Experience using the clinical system EMIS

Qualifications

• Be enrolled in, qualified from or willing to undertake appropriate training as set out by the Personalised Care Institute
• Educated to GCSE and/or A level in relevant subject or equivalent level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Compressed hours