Care Coordinator - Domiciliary Care

NHS; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Birmingham is seeking an organised Care Coordinator to manage staff rotas and ensure quality care delivery. The ideal candidate will have experience in care coordination, be proficient in Care Rostering systems, and possess strong communication skills. This role requires a minimum NVQ level 2 in Health and Social Care and offers on-site parking.

Benefits

On-site parking

Qualifications

• Qualified to NVQ level 2 in Health and Social Care.
• Experience in care coordination within a domiciliary care setting is required.
• Ability to work on-call or participate in a rota if required.

Responsibilities

• Plan and manage staff rotas for efficient care delivery.
• Communicate with clients and staff regarding schedules.
• Ensure compliance with care plans and documentation.

Skills

Care coordination experience

Proficient in using Care Rostering systems

Excellent communication skills

Organisational and multitasking ability

Education

NVQ level 2 in Health and Social Care

Tools

Care management systems

MS Office

Job description

We are seeking an organised, proactive, and compassionate Care Coordinator to join our domiciliary care team. The Care Coordinator will be responsible for planning and managing staff rotas, ensuring safe and efficient delivery of care, and maintaining excellent communication with clients, carers, and stakeholders. The successful candidate will be confident using a Care Rostering system to build rotas, manage schedules, and support operational efficiency.

This role is central to the smooth running of our care service. You will work closely with the Registered Manager and wider care team to ensure every client receives quality care while staff are deployed effectively and according to their skills, availability, and preferences.

Main duties of the job

Key Responsibilities Rostering & Scheduling

• Create, maintain, and update staff rotas using Care Rostering.
• Ensure rotas are completed in a timely manner and meet client care plan requirements.
• Manage last-minute changes, sickness, and emergency cover.
• Ensure continuity of care and minimise missed calls or late visits.

About us

We are an established care provider working in Solihull and Birmingham for the last 10 years.

We are a specialist provider of bespoke care and support services for your individual needs ensuring you receive a safe, high quality, caring and reliable service. We can provide this within your home, supported living facilities and the wider community hours a day 7 days a week. We have a team of highly skilled compassionate and friendly care and support workers who are committed to meeting your individual needs and ensuring dignity and respect at all times.

Job responsibilities

Care Coordination

• Act as the main point of contact for care staff regarding schedules.
• Liaise with clients and families to manage changes, queries, or concerns.
• Allocate appropriately skilled staff to service users based on needs, risk assessments, and preferences.
• Support the induction and shadowing process for new carers.

Compliance & Quality

• Ensure care plans, visit notes, and documentation are accurate and up to date.
• Run reports and monitoring checks to ensure KPI's are met and payroll information is accurate.
• Assist with monitoring visits, spot checks, and audits as needed.

Communication & Team Support

• Work with Registered Manager to support operational performance of the service.
• Work with external professionals (GPs, district nurses, social workers)
• Escalate safeguarding, risk, or quality concerns appropriately.
• Experience in care coordination within a domiciliary care setting.
• Proficient in using Care Rostering systems.
• Understanding of CQC standards and domiciliary care operations.
• Excellent communication and customer service skills.
• Strong organisational and multitasking ability.
• Proficient IT skills, including care management systems and MS Office.
• Ability to work on-call or participate in a rota (if required by your organisation).
• On-site parking

Qualifications

• Qualified to NVQ level 2 in Health and Social Care
• Experience in care coordination within a domiciliary care setting.
• Proficient in using Care Rostering systems.
• Strong understanding of CQC standards and domiciliary care operations.
• Excellent communication and customer service skills.
• Strong organisational and multitasking ability.
• Ability to work under pressure in a fast-paced environment.
• Proficient IT skills, including care management systems and MS Office.
• Ability to work on-call or participate in a rota, if required by your organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.